Social Media Customer Relations

Crystal Price

309-***-**** Chicago, IL ***** ***************@*****.***

Hospitality Professional

Event Planning Customer Relations Management Hospitality At Encore Global, I successfully managed over 200 accounts, consistently closing high-value contracts and achieving an impressive 80% success rate in private event bookings. My proactive approach in coordinating with production teams and ensuring flawless event execution has been instrumental in enhancing customer satisfaction and operational efficiency. I am skilled in interpreting client needs, managing logistics, and leveraging technology to deliver exceptional event experiences. With a proven track record in driving revenue and maintaining strong client relationships, I am confident that I will be an asset to your company. EDUCATION

University of Florida – Gainesville, Florida April 2022 Bachelor of Science in Public Relations – Cum Laude Graduate Relevant Coursework: Marketing and Sales in Hospitality Catering and Banquet Management Lodging Operations Hospitality Human Resource Management WORK EXPERIENCE

Encore Global (JW Marriott/ The LaSalle Chicago Hotel) – Chicago, IL May 2022 – February 2024 Event Sales Manager

● Manage 200+ accounts, achieving an 80% success rate in private event bookings within the first year.

● Streamline event execution and deliver world-class service, enhancing efficiency and customer satisfaction based on post-event evaluations.

O’Brien Toyota/Lexus – Peoria, IL December 2021 – April 2022 Customer Service Specialist

● Resolved customer issues using strong communication skills, preventing potential revenue loss. ● Managed 100+ incoming calls daily, maintaining detailed records of customer interactions. University of Florida – Gainesville, Florida September 2020 – December 2020 Social Media Marketing Intern

● Presented branding recommendations and strategies to the Association of Black Alumni’s leadership, along with creating and managing social media posts.

● Developed an inaugural intern template outlining actionable steps for future interns, contributing to the program’s continuity and growth.

Universal’s Aventura Hotel – Orlando, FL August 2018 – May 2019 Starbucks Barista

● Recommended and prepared premium coffee blends and specialty teas, driving sales.

● Greeted and took 200+ customer orders per day, maintaining professionalism in a luxury environment. CERTIFICATES, SKILLS & INTERESTS

Certificates: Hospitality Event Planning Management Guest Relations Esthetics Diploma Professional Skills: Microsoft Office Suite Sales Leadership Conflict Management Contract Negotiation, Attention to Detail Team Collaboration Customer Relationship Management Project Management Interests: Luxury Hotels & Spas Gourmet Cuisine Military Family Support Financial Literacy

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