Customer Service Data Entry

Angelica P Grubb Email: **********@*****.*** Address: 2188 Rocway Dr Melbourne, Fl 32935 Cell: 321-***-****

Summary: Ability to Comprehend & carry out instructions—Speak/Write Spanish & English Fluently—Always follow policy the privacy act—Problem Solving Skills—Knowledge to use PC—Ability to manage multiple tasks—Priority place on Quality Service—Willing to work in a team to accomplish goals—Self motivated & Strong negotiation skills—Interpersonal/Communication Skills—Provide efficient courteous & professional customer service—Customer Service & Merchant experience for over 27yr—Attention to detail & ability to make decisions without supervision.

Glendinning Marine Prods (Conway, SC) Assistant Secretary 12/23-4/24

Mc Donald’s (Myrtle Beach, SC) Crew/Production Manager-All kitchen duties in the restaurant 03/18-2023

Kroger (Canal Winchester, OH) Pharmacy Tech/ Ecommerce Clicklist 12/16- 10/17

ODW Logistics/Star Tech (Groveport, OH) 05/16-12/16

Production—Label items, boxed built kits, repack items to be resealed gift cards

Winchester Place (Canal Winchester, OH) 03/15-5/16

Cook/Prep rep/Dish washer/truck rep/Inventory rep/Interact w/residence in diet preference

Wexner Heritage Nursing Home (Bexley, OH) 2014-3/2015

Assistant lead position/Responsible to direct employees while running breakfast & lunch meals w/o supervision/Supplied unites w/supplies courtesy carts & snacks

McDonald’s (Carroll, OH) 2012-2014

GE Card Services (Kettering, OH) 1998-2012

Assisted Spanish & English merchants/customers w/accounts/14yrs RSF Private label experience/Participated on green belt projects/Nominated as top performer & AHT on my job/ Assist merchants in processing transactions, supplies or activities, review & analyze credit applications/Credit Bureau/Assisted in a Grand Opening of Morris Furniture Store/Released of pertinent existing accounts information to merchant/ Assist merchants in processing transactions, supplies, or activities making decisionsin compliance w/credit policy guidelines

Dorinda’sMemories/Videoteca Latina(Fairborn, OH) Bilingual Sales Representative 1996-1997

Assisted owner in organization of program to teach Spanish which involved preparing pamphlets & classes/ Maintained & manage store in owner absence/ Perform data entry/Send out letters to customers/Answer phones/Processed orders/Assisted customers w/merchants sold in the store/Prepare bank deposits/Proof read all correspondence/Performed duties w/limited supervision/Account for incoming merchandise & price items

Security National Bank (Springfield, OH) Data Entry Specialist/Proof Specialist 1995-1996

Performed data entry on new customers accounts/Coded checks w/special machine/ Made bank deposits/ Performed duties w/limited supervision/ Retrived information about accounts at various department request

Kmart (Melbourne, FL) Cashier/Supervisor 1988-1992

Made many decisions w/o limited supervision/Detailed oriented when problems arose/Supervised taught all associates in the store/ Assisted store manger in the store operation/ Made daily bank deposits/ Took all associates under my wing & had to show leadership to run the store

Education/Training Paterson Catholic Regional HS @ Paterson, NJ/ Brevard Community College—major in Spanish

References Upon Request

Contact this candidate