Systems Technical Manager

Thanh Chau

Richmond, VA 804-***-**** *********@*****.***

Mailing & Printing Systems Technical Management

SUMMARY

Mailing & Printing Systems Technical Manager with over three decades of experience in the printing industry, specializing in programming and team leadership. Demonstrated expertise in process centralization, disaster preparedness, redundancy planning, and developing and programming mailing software. Adept at navigating through company transitions, mergers, and acquisitions while consistently delivering top quality service. Skilled in leading teams, managing budgets, and ensuring compliance with legal and regulatory requirements. Fluent in English and Vietnamese with a passion for community service and advocacy. Authorized to work for any U.S. employer. AREAS OF EXPERTISE

Mailing Services

Process Centralization

Disaster Preparedness

Redundancy Planning

Developing & Programming

Data Security

Legal & Regulatory Compliance

Formatting & Printing

Multi-Site Operations

Technology Change Management

Protocol Design & Documentation

Training & Mentoring

Java, Visual Basic, MS Ofϐice

Database Systems (Access, SQL)

C++, Python, R, ADA, Pascal

HIGHLIGHTS

Managed teams of up to 10-16 individuals across two departments.

Oversaw software budgets of up to $85k and departmental budgets up to $550k.

Mentored and trained 10-12 professionals, fostering skill development and career growth.

Successfully navigated four company ownership transitions, mergers, and acquisitions.

Served as Vice Chair for the Postal and Customer Council in Central Virginia.

Bilingual in Vietnamese and English, contributing legal translation and support to immigrant families. PROFESSIONAL HISTORY

Intellicor Communications (formerly Cenveo, Cadmus Professional Communication, William Byrd Press) Mailing System Manager; Developer Manager 1988 – 2024

Led the development and management of mailing systems, adapting to post ofϐice and company requirements.

Pioneered remote work capabilities within data security policies, utilizing VPNs for remote staff.

Architected centralized systems and facilitated paperless transitions to meet regulatory standards.

Led software upgrades and proposed selections to management, ensuring smooth transitions and buy-in.

Formalized mailing and printing protocols across 10 sites, ensuring uniformity and compliance with post ofϐice regulations. Automated processes to enhance manufacturing efϐiciency in printing.

Developed and trained team members, formulated departmental strategy, and managed ϐinancials.

Proϐicient in IBM I Series programming languages including CL control language and RPG, and Java.

Promoted several times for consistent leadership, initiative, and willingness to go the extra mile. EDUCATION & COMMUNITY SERVICE

3 years of Coursework Virginia Military Institute 4-5 years part-time Virginia Commonwealth University Co-founded and presided over the Vietnamese Community of Central Virginia for six years Actively involved in charity work and volunteerism in community

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