Entry Level Computer Science
Resume:
Michael D. Allen Jr.
Entry Level – IT Developer/Analyst
Contact
Memphis, TN 38109
*************@*****.***
Objective
Computer Science graduate seeking challenging and rewarding entry level opportunity in information technology. Eager, dependable, and innovative individual ready to pursue a career in which I can apply and grow the skills obtained while continuing my education.
Education
Undergraduate
Rust College
Holly Springs, MS
BS Computer Science
Graduated Spring 2018
Graduate
Alabama A&M University
Huntsville, AL
Master of Science Computer Science
Graduated Fall 2019
Relevant Work Experience
IT Technician I & II ServiceMaster/ Terminix
Provide Tier 1 support to remote and campus employees
Record calls and call types using variant
Document customers issues before troubleshooting
Document each step taken to troubleshoot
Troubleshoot internet explorer and google chrome
Aided customers on how to fill out forms and necessary items on applications
Update and install drivers
Install and uninstall applications upon request
Install/ troubleshoot printers and scanners
Troubleshoot network connectivity/VPN
Re-enroll/Configure network certificates
Configure emails in Outlook/Microsoft Exchange
Troubleshoot password and other issues outlook
Promoted in 3 months to IT Technical Specialist II
Provide Tier II support to remote and campus employees
Resolve tickets according to SLA
Windows 7- Windows 10 migration project
Image Windows and Mac Devices/Configure for users
Responsible for asset configuration deployment
Control some SCCM deployment/Duties
Use Active Directory effectively as needed
Provided Deskside support
Create KBA’s as needed
Reimaged laptops/desktops as needed based upon request
Ensure devices ger to the end users and assist with setup/troubleshooting
Manage shipping account for shipping/receiving equipment.
SMS Encryption Program Creator June 2018- December 2019)
(Alabama A&M)
Responsible for designing and implementing a fully functional program that allows two individuals to send coded messages between each other using the android studio program.
SWLA Center for Health Services, Lake Charles, LA April 2017 –May 2018
Help Desk (Intern)
Responding to technical support issues as needed
Performing entry level technical trouble shooting
Escalating advance technical issues to the appropriate teams
IT Intern Rust College December 2015- April 2017
Ensured internet and printing access was available for staff and students by adjusting laptop settings and fixing hardware incapability’s.
Managed inventory of 75+ laptops, maintained them in good working conditions.
Worked with a team at the help desk where we would solve any computer related issues students or administrators would have.
Federal Express, Memphis, TN 6/2014 – 8/2015
Handler
Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage
Determine the quantity and orientation of cargo and compute an aircraft's center of gravity
Distribute cargo in such a manner that space used is maximized.
Key Skills
C++ programming
Visual Basics
Basic Computers Skills
Computer Organization
Data Structure Algorithm
Java Programming
Computer Operating Systems Computer Networking
Undergraduate/Graduate Course Highlights
Very well-established academic record
Intern as helpdesk technician while completing undergraduate degree
Proficient in various software languages, applications and operating systems
Senior Project: SMS Encryption researcher and facilitation of secure texting
Computer networking skills and technical trouble shooting skills
Organizations and Extra Curricula Activities
ALPHA PHI ALPHA Fraternity
Collegiate 100
Alpha Kappa Mu Honor Society
Beta Club
National Junior Honor Society
SGA
BETA Club
High School Football and Baseball
College Baseball
Skins Program
References
Available Upon Request
Contact this candidate