Desktop Support Computer Hardware

PROFILE

** ****’s experience in computer hardware, software, and desktop support. Experience in instructing senior team members and senior officials on various types of communication equipment.

EXPERIENCE

I.T ANALYST FOR HAMPTON ROADS REGIONAL JAIL

PORTSMOUTH VIRGINIA, SEPT 2023 APR 2024

Created users accounts, granted access to files and folders based on user rights and permission via Active Directory.

Responsible for escalated computer hardware and software support to jail staff. Answered and responded to calls for assistance, problems and requests submitted by phone, on-line or via email; using software to remotely perform computer problem analysis and correction, and; conducting on-site support for customers.

Acts as system administrator for various business applications such as device management. This includes monitoring and configuring applications, creating/running queries and reports, and training other support staff.

TECH-SUPPORT SPECIALIST, SENTARA REGIONAL MEDICAL CENTER WILLIAMSBURG VIRGINIA, DEC 2020- MAY - 2023

Responsible for new PC installation, upgrade, imaging new PC’s, Work with all Hospital platforms such as Prism Console, Service Now, Epic and Sentara ticket Platform.

I.T. NETWORK ADMIN, NORTH ROANOKE ASSISTED LIVING; ROANOKE, VIRGINIA 2012 — 2020

•Provide customer Helpdesk duties (access to the network, hardware problems, and email). Used active directory to create user accounts and add or delete user access and permissions.

•Organized, planned, and implemented a network wiring plan for six facilities Installed and maintained wireless routers and switches in each building. Coordinated and installed CAT5 throughout the buildings to each room for internet access.

•Perform vulnerability mitigation, system backups, and the full scope of network and server related information technology tasks. Perform installation, testing, and implementation of new software releases on servers and client computers.

US ARMY 25C RADIO OPERATOR — 2006 -2012

Performed disk imaging of the systems every ninety days using Symantec Ghost Cast Server and Symantec Ghost boot CD’s. Traveled to different countries to perform this task on hundreds of machines.

EDUCATION

Certifications: A+, Netwosrk + Security + ECPI University 2024

American Military University B.A Religion, 2007 -2009

InovaTech College of Business & Technology Fiber Optics December-2009

Cisco Certified Network Associate ICND2 Course InovaTech September 2008

Windows 2003 Desktop Support (MCDST) Boot Camp Global Knowledge Nov - 2004

Bryant & Stratton College Hampton Virginia Associates in Applied Science 1991

Reference:

Jaron Lawyer 757-***-****

Eathan Gleaner 540-***-****

Debbie Edwards 757-***-****

ANTHONY G. JOHNSON

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