Customer Service Behavioral Health

Ashley Leach

*** *** **** **** ******* Rapids, NC 27870 252-***-****

PROFESSIONAL PROFILE

Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Backed by 4+ years of combined healthcare industry and administrative experience and accustomed to working with vulnerable populations. Communicate effectively in order to meet individual needs and coordinate available resources in order to promote quality outcomes.

oFlexible: Adapt to new challenges and ideas and able to develop rapport with diverse populations.

oTeam-Oriented: Motivate to create a collaborative and respectful environment.

oCustomer Service: Regarded as a natural people person with strong interpersonal communication skills.

oWell-Organized: Manage time and priorities in multi-task environments.

State of North Carolina Certified Notary Public

Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Outlook Typing Speed: 35 WPM

Communication Platforms: Zoom Skype

KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations

Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods

Community Resources Public and Community Health Systems Program Planning Interview Techniques

Delivery of Services Program Management Social Programs Wellness Self-Care

Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics

Medical Terminology HIPAA Compliance Interpersonal Professional Communications

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2022

VOLUNTEER EXPERIENCE

Owl's Academy – Spring Lake, NC 08/2018 – 08/2019

Volunteer Daycare Teacher

oAssured high priority of health and safety of the children.

oEstablished appropriate limits to provide a fun, safe, and positive experience.

oSet a positive example in conduct and maintained safety and cleanliness of the establishment.

WORK EXPERIENCE

Ultimate Medical Academy – Roanoke Rapids, NC 11/2020 – 08/2022

Full Time Student

oRemained self-directed, motivated, and accountable for personal actions.

oCame prepared for class and completed assignments on time.

oNavigated new technology, utilized available resources, and set realistic expectations.

Miracle Tabernacle Academy – Roanoke Rapids, NC 08/2017 – 09/2020

Administrative Assistant / Secretary

oAnswered inbound phone calls, placed outbound phone calls, and scheduled appointments.

oContacted parents regarding their children as needed and helped parents fill out enrollment paperwork.

oTook messages, filed paperwork, accepted payments, and provided excellent customer service.

Hampton Manor Assisted Living – Gaston, NC 09/2018 – 10/2019

Personal Care Aide

oProvided in-home care services and assisted elderly and mentally disabled clients with activities of daily living.

oCompleted light cleaning duties, prepared and served meals, and took vital signs.

oFollowed care plans, paid close attention to detail, and acted with discretion when handling confidential information.

Harold H&R Block – Roanoke Rapids, NC 09/2015 – 08/2017

Office Assistant / Customer Service Representative

oPromoted to Office Assistant (10/2016).

oTrained new hires, maintained documents, answered inbound phone calls, and documented interactions.

oAddressed billing issues and completed various duties as needed.

oDetermined charges for services requested, collected deposits or payments, or arranged for billing.

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