Customer Service Lab Technician

Edita Uzunovic

**** ***** **, ******** ****, IA, 50327

**************@*******.*** 515-***-****

Summary:

I have over a 7 years of management training and mentoring experience. I'm a highly motivated individual and have consistently met and exceeded quality standards. I have the ability and experience to provide strong exceptional customer service. I am experienced in helping to resolve difficult situations and in the de-escalation of conflicts. I look forward to meeting with you to discuss how my unique skill set will be an asset to your department.

Career Objective:

To work as a plant breeder in an organization where I can implement my knowledge and skills to meet the job requirements and deliver quality outputs.

Summary of Skills:

Passionate for cultivation and agriculture with vast experience in breeding and cultivation

Knowledgeable with the latest tools and techniques used in plant breeding

Ability to work independently and in a team while maintaining consistency in the quality of output

Comfortable to work according to the situational requirements and invest extra time and efforts as and when required

Can easily learn techniques and also train others with the same to enhance mutual productivity EDUCATION:

University of Tuzla. Bachelors in agronomy and science Agronomy degree - graduated 2015

Computer Skills: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Windows 7, Windows Vista, Windows 10, various browser knowledge such as "internet explorer/firefox/google chrome", Mainframe experienced, Tablet/Smartphone and computer educated. Corteva/Lab Technician, Johnston, IA

Februar 2023 to Present

Perform basic lab techniques and principles of molecular biology and immunology

Perform standard molecular biology assays, cell culture, multiplex assays

Perform daily instrument operations, maintenance and troubleshooting

Conduct complex cell sorting for the customers of the facility

Maintain of consumable stocks for general use of the lab facility

Interact with BD service engineers for trouble shooting of equipment

Maintain user schedule and coordinate with the User Group Director to ensure a smooth operation of the facility

Develop of new courses in Flow cytometry for the novice and experienced users within the department

Provide direction to Research Technologists, Post doctoral fellows and graduate students

Ensure that data are transferred and/or removed from computers in accordance with User Group requirement

Perform data entry, management and analyses using Excel and SPSS. automation room Development, implementation, and operations of automated workflows to optimize

components of quantum teleportation protocols

Design, conduct, interpret and report results for discovery research in RNA/DNA viruses and/or RNA metabolism – to advance our trait development pipelines.

• Provide technical leadership and guidance to junior scientific staff.

• Collaborate with scientists across a spectrum of biotechnology and bioinformatics specialties.

• Communicate findings to business and scientific audiences, through both oral presentations and written technical reports and manuscripts.

• Follow all safety guidelines and maintain operational excellence through quality management and good housekeeping.

Evidence of strong and creative research and publication record in RNA metabolism, preferably in one or more of the interrelated areas - plant RNA/DNA viruses, gene silencing and PTGS mechanisms in plant, mechanism of virus infection, and gene editing mechanisms

• Demonstrated strength in lab techniques and computational manipulation of data.

• Good interpersonal and communication skills.

Seed Technician/Lab Technician, Bayer / Monsanto, Boone, IA April 26th 2022 to 01/17/2023

-Working closely with 3 other sites, urbandale Hulsey and Ankeny. Making and receiving calls, whenever we needed extra parts, ordering stuff, products for the site

-Pro-actively identify problems and swiftly implement solution

-Ensure all contractual obligations, agreements are in compliance

-Coordinate mutual Scheduling for clients door to door deliveries

-Arranged for transportation dispatching, appointment times and proper documentation are handled amongst internal / external customers

-Gathered, logged and monitored all shipping data

-Managed shipment schedules to maximize productivity and cut costs.

-Prioritized order security, accuracy and on-time pickup and delivery

-Assist in execution of agronomic aspects of the breeding program, at both on- and off- site locations, including farm operations, equipment management, seed processing, packaging, planting, field maintenance, data collection and harvest

-Train and supervise temporary workers during planting, data collection, tissue sampling, harvesting, seed processing and packaging and as needed

-Ensure compliance with all safety, stewardship, and regulatory policies, and interact as needed with BASF QMS, Regulatory Affairs, Stewardship

• Utilize systems to leverage real time data/technology to drive efficient operations and processes (work orders, maintenance, production information)

• Actively partner with key business stakeholders (growers, vendors) to execute plant/field operations;

• Perform preventive maintenance and inspections by troubleshooting problems associated with equipment, processes, and systems as needed;

• Adhere to Bayer’s Health, Safety & Environmental (HSE) and quality assurance/quality control (QA/QC) standards and drive efforts towards sustainability

• Engage in continuous improvement programs and identify opportunities to improve performance in accordance with production area, site

Work outdoors and assist with nursery activities as well as assist with indoor processing of seed

Perform safety inspections and submit hazard recognitions and safety suggestions as needed

Work closely with operations and engineering teams to ensure continuous improvement

Assist in other projects and perform other duties as requested

works with a Manager Of Quality Assurance to ensure raw materials and finished products meet all designated quality specification.

WMS, SAP Data collection

Lab Technician, Bayer / Monsanto, Ankeny, IA

September 2021 to April 2022

Assist in the operation, care, and maintenance of automated equipment.

Assist with receipt and inspection of samples, ordering and stocking of supplies.

Follows guidelines and relies on pre-established procedures to efficiently perform job functions.

Adapts to a fluid working environment to meet deadline Syngenta

Syngenta February 2021- June 2021

Seed care specialist

Ensure critical projects are identified, prioritized, designed and executed properly with a focus on continuous improvement of seed yield, quality and efficiency. The focus is on benefits to customer(s), making all necessary preparations to conduct studies, execution following prescribed protocols, accuracy of data collected, and alignment with Syngenta global vegetables seeds supply chain objectives.

Maintain the appropriate balance of priorities and resources during project management. Work with other members of Field Production Research and Seed Operations to achieve efficiencies when executing projects through priority setting and resource management.

Analyze data and prepare reports/presentations for delivery to internal and external department customers. Present information through several formal and informal avenues. Develop two-way communication with various audiences ranging from operations personnel to department managers.

Maintain an awareness of competitive developments and key technologies in the seed production and adjacent industries, along with external technology institutions to ensure that innovations are identified, evaluated, and implemented.

Work with the technical leads/global engineering in the definition of harmonized processing solutions.

Ensure full Health Safety & Environment (HSE) compliance and promote environmentally sustainable solutions.

Personal development; Attend Company sanctioned and/or external training seminars, as agreed upon with Supervisor, for development of personal and technical skills. Responsibilities:

Operate a carousel packaging machine, Select proper operating program for proper packaging task and ensure quality machine packaging process throughout daily production stage for shipping

job Requirements:

Strong attention to detail

Able to work around corn and soybeans

Able to stand for long time periods

Good computer skills

A+ lawn and landscape March 2019- May 2020

certified as a Pesticide Applicator

Applied fertilizer providing service to residential or commercial customers by making timely lawn applications, diagnosing and correcting lawn problems through service calls and other customer communications, and selling/up-selling services to new and/or existing customers, resulting in growth of the customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Planned and conducted soil surveys and evaluations for designated field locations.

Analyzed, documented and reported on the characteristics of soils, topography and moisture content data.

Generated and maintained accurate and descriptive soil maps in digital forms.

Produced and published research findings and scientific data in peer-reviewed journals.

Educated and advised farmers and government officials on best practices related to soil utilization and management.

Interpreted and adhered to all applicable laws, permit requirements and agreements.

Responsible for keeping customers satisfied and minimizing customer cancelations

Applied fertilizers and pesticides to lawns according to schedule, safety procedures, and label instructions

Drove/Utilized company vehicle to customer location

Responded on a timely basis to customer requests for telephone and in-person service calls

Completed/submitted required production forms and customer instructions

Assisted in sales to current customers through contact on route and telemarketing

Completed/submitted production reports, new sales forms, and customer invoice forms.

Maintained vehicle and equipment through cleanliness, safety, and general maintenance.

Assisted in maintaining cleanliness of facility

Collections

CNA at Edencrest of Green Meadows.

Certified Nursing Assistant

Assess vital signs, collect lab samples and provide pre and post operative care.

Assisted patients with organizing daily activities for daily living such as bathing, grooming, meals, entertainment and medicine.

Complete and submit clinical documentation in accordance with agency guidelines.

Support diagnosis and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Trained new hires in various departments.

Activity Director at Senior Suites of Urbandale. September 2016 - February 2018

Facilitate games and organized various other activities to engage clients, provided patients and families with emotional support, attended customers with chronic illnesses, adhered to safety guidelines, institutional policies and company regulations at all times. Observed and documented patient status and reported patient complaints to the case manager.

Charted daily information on the residents such as mood changes, mobility activity and daily inputs and outputs. Organized activities, created/set the schedule to lead the team and keep morale high during work hours.

Responsible for leading and implementing one-on-one, small group and large group programming according to the programming schedule.

Adhere to facility standards concerning conduct, dress, attendance and punctuality. Target Store:

Working with upset customers to resolve their complaints in a professional manner.

Trained new Hires/Employees.

Cashier trained, stocking.

Organization: Plant tower, part of pioneer in Bosnia and Herzegovina Designation: Plant Breeder

Duration: July 2013- July 2015

Description of Job Duties

Work with the research team and categorize breeds with different characteristics

Select the most appropriate breeds that can be crossbred without losing the basic characteristics

Perform genetic modification and develop new breeds with enhanced resistance

Investigate into incidents of crossbreeding failure and adapt alternate procedures to eliminate causes of failure

Assist external research teams in development of pharma crops

Assist in the publication of journals and present research findings in conventions Plant Technician: address/location: Tuzla Thermal power plant. (Pioneer)

Conducting laboratory research, Testing pesticides, Control of seeds and seedlings

Providing expert advice to manufacturers, planning, designing and raising orchards and vineyards

Construction and maintenance of green areas, Protections of greenhouse and nurseries

Scientific research work, Designing and creating new environmental structures.

Continuously improve farm yield through implementation of process, laborer and crop improvements

Source outside vendors for crop protection application and equipment repair

Maintain farm inventory of equipment and supplies and make purchase decision

Reported products problems/damages and irregularities to management

Assisted with the loading & unloading of cylinders on & off pallets and tractor

trailers . Assist with facility maintenance activities

Cutting trees, watering and other activities in company

Ability to work in an indoor and outdoor environment

Planned, monitored and scheduled organic farming activities such as planting,

Cultivating, irrigating, fertilizer and harvesting

Provided fruits, vegetables, herbs & chicken eggs to local people Experience:

Crop Spraying: 4 years

Agronomy: 7 years

Farming: 7 years

Planting: 7 years

Sales in agronomy center 1 year. Address/location: Bosna i Herzegovina, city Srebrenik Agro Sun Bosanska 14.

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