Customer Service Associate
Resume:
Holly Ruby
Customer Service Associate
Pasadena, TX
*************@*****.***
I pride myself on being patient with customers and coworkers alike. Coworkers and supervisors have told me that I am adept at effectively explaining things to customers in terms that they will understand. Coworkers have said that they believe that I would be a good manager or supervisor. Work Experience
Customer Service Associate/Cashier
Walmart - La Porte, TX
October 2016 to Present
• Issue refunds and handle exchanges for customers.
• Answer customer phone calls and answer any questions or transfer the customer to the correct department.
• Follow policy protocols in order to prevent theft and fraud in an effort to keep customer satisfaction safe and efficient.
• Ensure that all customers are aware of all current policies and protocols involving various types of transactions.
Customer Service Manager
Walmart - La Porte, TX
October 2019 to February 2020
• Manage the schedules for all cashiers. Assuring that all lunch breaks are taken on time and do not leave the register area understaffed.
• Occasionally handle moderate quantities of money safely and in compliance with company protocols. Ensure all register tills are collected and stored safely at end of day.
• Address customer concerns and complaints peacefully and within compliance with company protocols.
• Enforce company policies and protocols for various situations/transactions. Bear Builder
Build-A-Bear Workshop - Friendswood, TX
July 2016 to October 2016
• Listen to customer desires and suggest the best products to fit their needs.
• Repair damaged products.
• Maintain an optimistic attitude to make customers excited to buy the product.
• Accurately and efficiently check customers out at the cash register. Bear Builder
Build-A-Bear Workshop - Destin, FL
March 2015 to July 2016
• Listen to customers desires and suggest products to fit their needs
• Repair customers products
• Accurately and efficiently check out customers at the cash register Crew Member and Cashier
Tom Thumb Food Stores Inc. - Defuniak Springs, FL
December 2014 to March 2015
• Follow food safety procedures to ensure safe and clean food service in the deli area
• Accurately and efficiently assemble customer orders
• Disassemble food preparation equipment to clean
• Prepare food products according to pre-determined instructions Crew Member
McDonald's - Aurora, IL
June 2014 to November 2014
• Correctly take customer orders
• Take orders for customers while assembling completed orders for other customers
• Maintain a clean work station
• Accurately ring up customer orders at the cash register Education
High school or equivalent in Education
West Aurora High School - Aurora, IL
August 2009 to May 2013
Skills
• Customer Service (6 years)
• Communication skills
• Food Service (2 years)
• Anti-money laundering (6 years)
• Cashiering (6 years)
• Food Safety (2 years)
Additional Information
• While not fluent in Spanish, I studied the language for five years in school. In addition, I practice on Duolingo every day. Before graduating high school, I was inducted into my school district's Spanish Honors Society two years in a row.
• While briefly in a management position at Walmart, where I currently still work, my superiors had no complaints about my abilities and work ethic.
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