Help Desk Information Security

RAMON GONZALEZ BLANCO

**********@*****.***

Miami, FL 33194

786-***-****

PROFESSIONAL SUMMARY

IT SPECIALIST WITH OVER 15 YEARS OF EXPERIENCE IN INFORMATION SECURITY AND DIGITAL OPERATIONS. EXPERT WITH A WIDE VARIETY OF SECURITY, ENGINEERING, NETWORKING, AND OPERATING SYSTEMS SOFTWARE.

PROFESSIONAL HISTORY

JOVEN CLUB DE COMPUTACION 2018-2022

Computer Help Desk Representative Camaguey, Cuba

• Communicated in-person with desktop users experiencing technical difficulties by troubleshooting and documenting problems.

• Reproduced, diagnosed, and analyzed problems reported by end-users, in turn formulated solutions to resolve the issue at hand.

• Provided training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation.

• Set up computers and phones for the community.

• Trained users in software and operating systems.

• Addressed and resolved incoming tickets from users regarding hardware, software, and network issues.

POLITECNICO INFORMATICO 2015-2018

Web Administrator Camaguey, Cuba

• Managed electronic equipment.

• Installed network and computer system.

• Maintained, repaired, and upgraded the operating system including hardware and software.

• Monitored the performance of existing computer systems and IT infrastructures. INSTITUTO POLITECNICO DE INFORMATICA 2007-2010

IT Technician Camaguey, Cuba

• Maintained working components through repair or replacement.

• Assisted in-person with technical difficulties.

• Prepared website with proper coding and content pertinent to company business needs.

• Assisted customers and staff with hardware and software challenges. CAMAGUEY FIRE STATION 2010

Firefighter Camaguey, Cuba

• Performed firefighting activities including operating related fire equipment, laying hose, and performing fire combat, containment, and extinguishment tasks.

• Provided emergency medical treatment to the Basic Life Support level of certification and training. Aids with Advanced Life Support medical procedures. EDUCATION

Bachelor of Science, Computer Science Engineering, 2015 e-Commerce, Business Administration, Computer Architecture Web Programming & Design, Artificial Intelligence

Universidad de Ciencias Informática

Siego de Avila, Cuba

COMPUTER SKILLS

Microsoft Word, Excel & PowerPoint

LANGUAGES

Spanish (Native) & English (Intermediate)

Contact this candidate