Customer Service Representative

774-***-****

*************@*****.***

Selena Rosa

Seeking a full-time position where I can utilize my skills. SKILLS:

• Team player

• Typing skills

• Communication skills

• Bilingual: English and Spanish

• Cashier

• Graphic Design

• OSHA certified

• Adobe Illustrator

• Microsoft Word

WORK EXPERIENCE:

SHAW'S Retail Clerk/ Customer Service Representative May 2019 – Present

Cashier:

• Maintained a clean and safe working environment

• Provided carry out assistance for customers

• Returns

• Bagging

• Provided additional help to customers when/if needed

• Refunds/ Adjustment Issues

• Check Cashing

• Money Orders

• Western Union

• Bill Pay

• CIF Forms

• Rainchecks

• Bottle Deposits

• Coinstar

• Answering incoming phone calls

• Lottery/ Scratch Tickets

Bookkeeping:

• Check deposits

• FSM Accounting

• Ordering Coin

• Self Checkout experience

• Cashing In Armored Car Delivery Orders

• Safe and Inventory Audits

• Cashing In coins In exchange for cash

• Balancing Tills

• Scratch Ticket Inventory

• Short Misc Recap Report

• Cash Paid Outs

• FTD orders

• Auditing Tills

• Loans

• Cashing in scratch tickets for vending machine and service desk

• Activating Scratch Tickets

• Checker accountability

• Veribalance

• SSH Express Ordering

• Balancing and rebuilding self checkout registers

• Submitting and Filing SARS/CIF/AML Compliance

• FTD

Assistant Customer Service Manager:

• Make The Schedule

• Self Scan Efficiency

• Coaching

• Handling Customer Complaints And Appreciations

• Produce Testing

• Keeping Track Of GS1 On Produce

• AML

• O/S Recap Action Plan

• Adding New Western Union Agents Into HyperCom and Western Union

• Updating Safe Access Log

• Research Our Losses

• Figure Out Solutions To Prevent Losses/Overages

• Check Emails

• Find Coverage For Shifts If Needed

• Keep Track Of Surveys

• Try And Improve The Dept

• Closing The Dept

• Make Sure Cleaning Gets Done

• Order Paper Bags, Cigarettes And Candy

• Fix Candy Racks

• Increase And Decrease City Trash Bags

Drive Up And Go In Store Shopper:

• Order Picker

• Substituting Certain Items

• Handling orders to customer

Education:

Worcester Technical High School — High School Diploma (2014-2018) AWARDS:

Graphic Arts certificate

REFERENCES:

Evelyn: 978-***-****

Thy: 774-***-****

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