Customer Service Manager
Resume:
Janeen Baldwin
Thomasville, NC **360
*************@*****.***
Objection
Dedicated and experienced financial Teller Manager seeking employment with a reputable company, where I can utilize my skills and experience to grow within the company. Work Experience
Truist Bank
April 2012 - Present
Branch Coordinator
Performing client focused transactions with precision. Directly supervise and coach teller team. Oversee operations and security issues minimizing financial loss. Conduct semi and annual performance evaluations. Coach performance of teller team in sales opportunities. Provide quality customer service and resolve issues. Coordinate shift schedules. ATM, vault, TCR and TCD custodian. Mentor to new teammates.
Well Fargo
August 2005 - February 2012
Customer Service Manager
Directly supervise and coach teller team. Conduct monthly, quarterly and annual performance evaluations, Coach the performance of tellers, designate daily tasks to ensure efficient operation of branch. Assist teammates with decisions and approvals. Direct daily and weekly performance meetings. Process daily teller transactions with precision. Vault and ATM custodian.
Full Time Stay at Home Mother
June 2003- August 2005
First Union National Bank/Wachovia
June 1994 - June 2003
Teller Manager, Teller Specialist and Teller
Processing both consumer and commercial transactions. Identify and referral banking services to improve client relations. Deliver quality customer service. Adhere to company policy and procedures.
Wal-Mart
June 1992 - June 1994
Cashier, Head Customer Service Manager
Oversee employee performance and customer interaction. Coordinate schedules for 200 employees. Interview potential new hires. Write performance evaluations. Reference Available upon request.
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