Customer Service First Aid
Resume:
Kenneth Gerlach
Clinton Township, MI 48038
**************@*******.***
OBJECTIVE
Seeking a position using my experience in the Security,Transportation & Foodservice Industries with both customer service and technology background.
EXPERIENCE
Non Emergency Medical Transportation Driver
Northstar Transportation, LLC, Macomb, Michigan
10/2013 to Present
Transporting of clients to various medical related appointments. Ensure prompt delivery to their appointments, with return pick-up by our company.Maintaining company vehicles to the State of Michigan standards. Driving Certificate's obtained thru the State of Michigan's on-line classes. First Aid and CPR for both child and adult was also achieved. Assisted in the Daily run sheets and schedules production.
Security Officer
Securitas Security Services USA, Dearborn, MI
03/2010 to 10/2012
Maintaining the Security of the Plant and Office areas from the Command Center. Monitoring the CCTV surveillance camera system with 20 plus camera's throughout. Controlling the access to all doors and gates with ID and access card required. Maintaining a Daily Shift Activity Log, documenting all activities of the facility. Involved in weekly scheduling of Officers and safety programs.
·Completed the Act I, II, III on-line classes which pertain to everything job related, including fire safety, exterior and interior patroling, customer service and bomb threats.
·Completed Heartsaver First Aid Course through the American Heart Association. Certified in Adult First Aid, Adult/Child CPR with mask & Adult/Child AED.
Security Crowd Manager (Part-Time)
Olympia Entertainment, Detroit, MI
04/1993 to 12/2009
Responsible for Crowd control through observation and the patrol of all areas both inside and out of all assigned venues Running and maintaining the Dispatch Command Center for all events scheduled, which included the monitoring of the CCTV surveillance camera system. Assisted in Event scheduling and Job assignments to manage labor costs according to the crowd. Responsible for Radio distribution to all security personal and maintaining proper inventory and functionality. Escorting of event VIP'S and event Dignitaries and addressing all special functions.
·Completion of Red Cross First Aid and CPR classes which were renewed annually. Successfully completion of Self Defense & Pressure Point classes.
Technology Operations Security Support
Crain Communuications INC., Detroit, MI
01/1996 to 12/2008
Responsible for the security of the Lan room which contained all the various systems for the company worldwide. Managing and tracking the inventory of all back-up tapes with secure off site storage facilities at Iron Mountain. Responsible for scheduling the daily, weekly and monthly job processes for the day to day operations of both the circulation and financial systems. Ordering, Managing and Tracking all inventory of forms and checks for the financial, accounting and circulation departments. Managing the security of the daily distribution of reports to 32 sites across 17 different cities in the United States and Europe.
EDUCATION & TRAINING
Associate Degree, Computer Information Systems, Macomb College, Warren, Michigan, 2 year(s)
CERTIFICATES & LICENSES
Chauffeurs License, Secretary of State, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Willing to travel for training purposes and relocate if necessary. Officer in the Men's Tuesday Metro East USBC sanctioned Bowling League. Assistant Treasurer of the Men's Monday Match Golf League. Member and volunteer of the annual Woodward Cruise.
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