Customer Service

KO Kelsey Owen

Tucson, AZ ***** 520-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Dynamic professional with a proven track record at Sears and Northwest Medical Center, excelling in customer service and logistics understanding. Demonstrated ability to enhance teamwork and collaboration, significantly improving operational efficiency. Skilled in active listening and problem-solving, adept at meeting diverse customer needs.

SKILLS Teamwork orientation

Goal-oriented mindset

Logistics understanding

Customer Needs Assessment

Recordkeeping abilities

Customer Service

Problem-solving skills

Verbal and written communication

Email Communication

Teamwork and Collaboration

Attention to Detail

Multitasking Abilities

Reliability

Excellent Communication

Organizational Skills

Active Listening

WORK HISTORY PARTS SALES REPRESENTATIVE 12/2020 to 10/2022 Sears Tucson, AZ

Received inbound customer calls.

Ordered replacement parts for customers.

Assisted customers in finding appropriate parts promptly. Conducted credit card transactions over phone.

NURSE TECHNICIAN 01/2008 to 03/2014

Northwest Medical Center Tucson, AZ

Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.

Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.

Managed time effectively while multitasking between various responsibilities within a fast-paced hospital setting. Assisted nurses with patients after surgery.

Transported patients to rooms after recovery.

EDUCATION Medical Assistant Certificate Medical Assistant 05/2004 Pima Medical Institute, Tucson, AZ

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