Part-Time Intake Specialist, Customer Service
Resume:
*********@*******.***
Skills
Schedule mastery
Microsoft Office expertise
Quality and audit controls
Effective Communication
Prioritization of Time Management
Multitasking
Attention to Detail
Education And Training
01/2007
Bachelor of Arts and Science:
Business Management
University of Phoenix 2007
EDWINA JOHNSON
Summary
Intake Specialist with over 6 + years of medical experience. Strong communication and problem-solving skills. Professional demeanor, expert analytical and auditing skills. Microsoft Office expertise.
Experience
PRESBYTERIAN Transition of Care Intake Specialist
04/2022 – Present
Filter and scrub Excel Inpatient data to assign Medicaid members to Care Coordinators
Audit Medicaid members medical files to ensure effective and timely outreach by Care Coordinators.
Maintain schedules for 15 Care Coordinators
Collaborate with multiple departments for successfully place of each patient
PRESBYTERIAN Customer Service Representative
05/2018 – 4/2022
Oncology, Neurology, Rheumatology, Nutrition, Endocrinology, Gastroenterology and NM State EAP. Responsibilities include fielding incoming calls from patients, doctors and clinicians, answer general questions, and schedule appointments, send messages to the clinical care team and scrub schedules.
Communicate urgent requests for lab orders, high priority appointments and requests for provider-to-provider consults.
Currently maintaining a call quality audit score is 100%.
UNITED PARSEL SERVICE - FEEDER DISPATCH SUPERVISOR
02/2013 - 07/2017 (Retired)
AIR SORT SUPERVISOR (TWILIGHT)
08/2009 - 02/2013
DISTRICT COMPLIANCE - HAZARDOUS MATERIAL AUDITOR
04/2004 - 07/2009
AIR SORT SUPERVISOR (SUNRISE)
03/2001 - 03/2004
FINANCE SUPERVISOR
06/1998 - 02/2001
FREFFERENCES UPON REQUEST
.
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