Support Services Technician Ii

Steven Woods

**********@*****.***

Mobile # 619-***-****

San Antonio, Texas

EMPLOYMENT

•Remote Support Services (RSS) L-1.5 Technician

**/**/**** – Currently : HCL @ USAA, San Antonio, TX

•Remote Support Services (RSS) L-1.5 Technician

10/22/2018 – 05/05/2020: Millennium Group @ USAA, San Antonio, TX

04/30/2018 – 08/21/2018: Millennium Group @ USAA, San Antonio, TX

•Repair remote workers network connectivity issues.

•Remote Hardware and Software trouble shooting.

•Diagnose problems with Software, Connectivity, VPN's, Routers, Thin Clients and Laptops.

•Deskside Support Technician II

06/02/2014 – 03/14/2018: Acro Service Corp @ Northrop Grumman, San Diego, Ca

•Desktop & Laptop - Hardware trouble shooting and repair.

•Software Installs & Upgrades & Windows 10.

•Refresh Desktops & Laptop’s.

•Computer Refresh & Repair Technician

04/03//2013 – 04/17/2014: Proven @ GD / NASSCO, San Diego, Ca - Refresh Project

•Replaced old XP Laptops and Desktops computers with new Win-7 systems.

•Back-up and Restore End Users data.

•Re-image PC's, and install software.

•Hardware trouble shooting and repair.

05/01//2012 – 03/30/2013: Milvets @ HP, San Diego, Ca - County of SD Refresh Project

•Replaced old XP Laptops and Desktops computers with new Win-7 systems.

•Back-up and Restore End Users software.

•Re-installed local printers.

•Computer Refresh Technician

06/28//2010 – 07/22/2011: Pomeroy IT Solutions @ Kaiser Permanente, San Diego, Ca

02/01//2010 – 06/25/2010: Mastech @ Kaiser Permanente, San Diego, Ca

01/06//2009 – 09/25/2009: Mastech @ Kaiser Permanente, San Diego, Ca

•Image and/or Re-image computers.

•Replaced old computers with new systems.

•Restored backed-up software and Installed new software packages.

•Re-installed network and local printers.

•Record complete asset information on each new installed system.

•Deskside Technician II

2/2008 – 9/2008: Siemens IT Solutions & Services @ Genzyme, San Diego, Ca

•Computer Repair, hardware and software on 2 sites for 100 end users.

•Digital and Analog Phone Wiring & Installs - Punch downs and trouble shooting.

•Software: OS 2000 & XP, MS Office 2000 & 2003, Outlook, Adobe, Ghost.

•Conference Support, Clean room and Lab environments.

4/2004 – 2/2008: Siemens IT Solutions & Services @ Biogen-Idec, San Diego, Ca

•Computer Repair, hardware and software on a 500+ user site.

•Digital and Analog Phone Wiring & Installs - Punch downs and trouble shooting.

•LaserJet printer trouble shooting and repair.

•Software: OS 2000 & XP, MS Office 2000 & 2003, Outlook, Lotus Notes 6, Clarify, Adobe, Novell environment, Altiris, Ghost, Remote Control SMS & Timbuktu, Web-X & Video

•Conference Support, Snag-it 8, Roxio & Nero, Clean room and Lab environments.

CERTIFICATIONS

•A+ (CE8DAT1965)

HP - Accredited Platform Specialist:

•HP Commercial Desktops, Workstations and Notebooks (2018)

•Dell Certified - Desktops and Notebooks

EDUCATION

6/1998 Coleman College, La Mesa, Ca

•Certification - Network Applications Certification

9/1987 Muir Technical College, San Diego, Ca

•Computer/Electronics Repair Certification

Contact this candidate