Customer Service Representative/dispatch
Resume:
Ann-Marie Korpal
Customer Service Representative
Hickory Creek, Texas, United States
********@*****.***
WORK EXPERIENCE
March 2022-August 2022
Customer Service Representative
Automobile Club of Texas
Coppell, Texas, United States
Receive calls from AAA members for roadside service. Resolving service and membership issues. Providing outstanding customer service.
April 2021-March 2022
Customer Service Representative
Net RV Motor Club
Grapevine, Texas, United States
Receive and dispatch calls for roadside service. Troubleshoot RV house issues and dispatch appropriate service. Heavy phones, multi tasking, remaining calm under pressure and negotiating payments with vendors. February 2019-April 2021
Quality Control Specialist
WinCo Foods
Lewisville, Texas, United States
With limited to no supervision I oversaw the quality of all outdated items on the shelves. I worked with management and the pricing team to ensure dates and prices were correct while preventing loss of product/profits due to product expiration.
911 Telecommunicator
November 2006-August 2017
911 Dispatch
Lake Dallas Police Department
Lake Dallas, Texas, United States
Lake Dallas, TX
November 2006 to August 2017
Female pat downs and monitoring inmates. Heavy multi tasking with accuracy. Knowledge of law enforcement and municipal codes. Enter and clearing of TCIC/NCIC/regional warrants, assembling arrest packets, with the ability to understand and interpret criminal history. Process fines, bonds (cash and attorney), 911 EMD. Work rotating shifts with occasional extreme hours. Maintain a wide variety of official city logs. Provide outstanding customer service to the public in person or over the phone. Backup city receptionist after hours. Be professional at all times while dealing with officers and the public in difficult situations. Assist with warrant round ups and city events. I worked mostly on my own with little to no supervision.
I have received several letter of accommodation from officers for outstanding work performance. Working for a small city gave me the opportunity to become more involved in the community. I really enjoyed and took great pride in our City and Police employee team. 2003-2005
Tow and Service Instructor
Automobile Club of Southern California
Costa Mesa, California, United States
Designed and implemented e-Tow training for contract station owners and dispatchers. Redesigned member relations training for contract station owners and their employees. Oversaw the certification and training for service providers ensuring compliance of AAA standards and procedures. Staying abrest of the towing industries changes, therefore passing on this information in hopes of betterment for AAA roadside service and its contract stations. Assisted Contact Stations Relations with damage complaints. 2001-2003
Motor Sports Driver
Automobile Club of Southern California
Costa Mesa, California, United States
Preform speedometer testing to members and public service agency's, bicycle safety testing for members and schools and back up driver for various contract station areas during times of heavy volume or natural disasters. Maintain and transport Auto Club of Southern California's fleet of antique and motor sports vehicles. Set up and takedown of Auto Club booths at special events. Represent Auto Club at various special events. Maintain records and financial documents for travel or trip expenses. Submit monthly reports and maintenance records for company supplied vehicle. January 1999-January 2001
Emergency Roadside Service Dispatcher
Automobile Club of Southern California
Long Beach, California, United States
Receive and dispatch calls for roadside service. Complaint resolution, customer service skills, heavy phones, and radio dispatch.
1992-1995
Freeway Service Patrol technician
Automobile Club of Southern California
Costa Mesa, California, United States
Freeway Service Patrol technician for 3 county's. . Assisted in the start up of San Diego Freeway Service Patrol. Lead driver for San Diego Freeway Service Patrol. Responsible for 5 drivers, 6 tow trucks and the FSP operations with little supervision. Awarded the Golden Key for outstanding customer service and going above and beyond during the California floods.
1991-1992
Special Events Driver
Automobile Club of Southern California
Los Angeles, California, United States
Preform speedometer testing to members and public service agency's, bicycle safety testing for members and schools and back up driver for various contract station areas during times of heavy volume or natural disasters. Maintain and transport Auto Club of Southern California's fleet of antique and motor sports vehicles. Set up and takedown of Auto Club booths at special events. Represent Auto Club at various special events. Maintain records and financial documents for travel or trip expenses. Submit monthly reports and maintenance records for company supplied vehicle. October 1988-1991
Emergency Roadside Service Dispatcher
Automobile Club of Southern California
Costa Mesa, California, United States
Receive and dispatch calls for roadside service. Complaint resolution, customer service skills, heavy phones, and radio dispatch.
EDUCATION
1984-1988
High school diploma
Trabuco Hills High School
Mission Viejo, California, United States
High school diploma
Trabuco Hills High School - Mission Viejo, CA
September 1984 to May 1988
SKILLS
Customer Support/Service Multitasking Coaching Negotiation Skills Identify Issues Pricing Quality Control Testing CPR Certification Diversity Law Enforcement Quality Assurance Train-the- Trainer Problem Solving Skills Product Profitability Booking Arrests Bond Market Training/Teaching Maintain Compliance Regulatory Compliance Sports Record Keeping Automotive Repair and Maintenance Vehicle Fleets Emergency Services Resolve Customer Issues Startup Operations Management EEO Regulations Defibrillator
CERTIFICATIONS
Designing Effective Learning Materials For Every Type of Learner First Responder Fist-Aid and CPR (expired)
First Responder Fist-Aid and CPR
Dealing with Nagativity in the Work Place
Pipeline and Railroad Crisses Management
Cultural Diversity in Law Enforcement
AED and CPR Instructor (expired)
AED and CPR Instructor
Advanced Communication Officer
Dealing with Difficult People
Spanish for Law Enforcement
Ethics for Law Enforcement
Sex Trafficking Awareness
Presentation Workshop
NCIC/TCIC INTERPOL
Train the Trainer
Active Shooter
TTY
CPR
HONORS & AWARDS
Providing outstanding customer service
city logs. Provide outstanding customer service to the public in person or over the phone. Backup city I have received several letter of accommodation from officers for outstanding work performance FSP operations with little supervision. Awarded the Golden Key for outstanding customer service and LANGUAGES
Spanish - Beginner English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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