Customer Service Data Entry
Resume:
Noreen Romano
East Weymouth, MA 02189
**********@***.***
Professional Overview:
A dedicated, efficient and highly organized professional with twenty years of diverse business experience. A resourceful self-starter who possesses sound business judgment and the ability to multi task and manage several projects simultaneously Skills:
Microsoft Word, Excel, accounts payable, accounts receivable and data entry Professional Experience:
UPS, Norwood, MA
Dispatch Supervisor
October 2018 to Present
• In charge of dispatching all workloads to truck drivers
• Responsible for security clearance throughout airport
• Update and maintain DOT certifications
• Maintain inventory for supplies and uniforms
• Responsible for inputting proper time cards and allocating expenses
• Maintain up to date excel spread sheets pertaining to deliveries
• Supervise customer service reps
Customer Service Rep
2014-Oct 2018
• Deliver world-class customer service to customers
• Provide assistance for supervisors and truck drivers
• Use computer applications to track/ transfer packages for customers
• Mitigated the severity of any guest’s dissatisfaction with customer service practices
• Lend service through phone calls
Excel Laser Skin Clinic
Client Service Rep
2010-Present
• Schedule appointments
• Answer phones, route calls to appropriate personnel
• Manage loyalty programs
• Check out clients, collect payments
• Maintain client files
• Complete administrative duties as needed
.
Annie’s cleaning company, Hingham, MA 2002- 2014
Assistant Manager
• Interview and train new employees.
• Interface with clients to schedule appointments
and maintain customer satisfaction.
• Handle all bookkeeping functions including billings and collections.
• Develop new client base through cold calling, creative advertising client referrals.
Education:
American International College, Springfield, MA
Dental Assistant Certificate 2010
References Upon Request
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