Customer Service Help Desk
Resume:
Kristi Legnetto
Camillus, NY *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Key Holder/Supervisor
Talbots - Fairmount, NY
October 2022 to Present
Open and close store.
Assist customers in their needs
Register Operations: Cash, Credit/Debit Card.
Visual Updates for floor resets
Assist other Team members
Coach Team Members
Customer Service Desk Associate
Lowe's - Camillus, NY
November 2015 to February 2020
Provided fast/effective customer service by handling help desk support: answered customers' questions in person and on the phone, resolved their issues, and calmed them down when they were angry.
* Kept customer service records in a database and reported on the number of calls and issues resolved and not resolved immediately.
* Opened and closed the store, assisted other associates, opened new accounts, handled cash, input orders, and trained new employees.
Merchandise Assistant
JCPenney - Syracuse, NY
November 1997 to November 2000
Customer Service Front End Mentor
Credit Collection Manager
Suburban Foods - East Syracuse, NY
April 1987 to April 1992
Education
Diploma
Forest Park Senior High - Forest Park, GA
June 1982
Skills
• Customer service
• Typing
• Help Desk
• Active Directory
• Software Troubleshooting
• Analysis skills
• Communication skills
• Basic math
• Computer skills
• Cash handling
• Sales
• Front desk
• Mobile Devices
Assessments
Customer service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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