Customer Service Data Entry

JENNIFER LENIVA PRINCE

**** ****** ****** ***** *** 9111, Simpsonville, South Carolina 29680

864-***-**** email: **********@*****.***

OBJECTIVE

To contribute effective administrative, customer service, and clerical skills supported by a strong work ethic to further the goals for this company.

EMPLOYMENT

Town of Gray Court, Gray Court, SC 10/16/2023 - Present Assistant Clerk

Making Outbound calls, answering incoming calls, transferring calls, Preparing Business Licenses, accepting payments and providing receipts, filing, preparing Certified Letters, documenting Town Council Meeting Minutes, processing payroll, making purchases, preparing and filing accounts payable and receivable and data entry. Illumifin-Fidelity Life Association, Greenville, SC 10/25/2022 - 10/06/2023 Associate Customer Care Professional

Taking payments and starting the process for cancellations. Processing emails and transferring calls when necessary and data processing.

Watertech, Inc., Greenville, SC 10/29/2021- 8/26/2022 Administrative Assistant

Appointment setting, data entry, answering incoming calls, making outbound calls, taking payments.

Public Storage, Greenville, SC 7/26/2021-10/26/2021 Inbound Sales Representative - Remote

Answering incoming calls and transferring to correct department if necessary. Answering questions and asking appropriate questions to give the appropriate sizing of storage unit. Lastly setting the reservation for the client to meet with the Property Manager and look at the unit. Spectrum Business, Simpsonville, SC 9/18/2020-5/6/2021 Outbound Telesales

Making outbound calls to businesses and those who work from home for internet, voice, video, and mobile services.

Norwegian Cruise Line, Greenville, SC 9/21/2019-9/29/2020 Cruise Specialist

Receiving inbound calls, providing customer service for clients wanting to book cruises, accept payment, making reservations, and answering any questions the clients may have. Also transferring to the appropriate departments when necessary. TD Bank, Greenville, SC 11/26/2018-08/05/2019

RCS Customer Service Representative

Taking inbound calls to assist clients whom have store financing with TD Bank; making necessary outbound calls; assisting with making payments; issuing credits if you qualified and transferring to the appropriate departments.

USPS, Greenville, SC. 4/14/2016-11/23/2018

Rural carrier and mail handler

Sorting and delivering mail and packages to appropriate customers and zip codes. EDUCATION

Laurens District 55 High School, 1998-2001

Laurens, South Carolina

BS in Business Administration with Emphasis in Marketing 2001-2005 Erskine College

Due West, South Carolina

SKILLS

• Caregiver for Grandmother, Freddie Young 5/2007-11/2016

• Microsoft Office 2007 and above, XP, Access, Excel, Outlook, Internet Research

• Type 70 WPM

• SAP

REFERENCES

Shelby Neely-Aiken 803-***-****

Betty Neely 864-***-****

Doris Hamilton 864-***-****

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