It Support Engineer

KRISHAN ATHAPATHTHU

IT Support Engineer

+974******** *************@*****.*** linkedin.com/in/Krishan Linktree.ee/Krishan Sex-Male Date of birth-29.02.1996 Nationality-Sri Lanakan Passport No-N9055542 Summary

IT Support professional contracted through FSI Business Group Company to provide technical expertise to Ooredoo, Qatar’s telecommunications and main ISP leader. Committed to excellence, I ensure seamless IT operations, leveraging proactive problem-solving, effective communication, and a strong commitment to quality. With a Bachelor’s Honor degree in Information and Communication Technology Engineering and More certifications, I’m equipped with the skills in programming and IoT technology to drive success. Known for my leadership qualities, I excel in guiding teams and fostering collaboration. Passionate about growth and impact, I inspire continuous learning and innovation. Let’s connect and empower each other to achieve remarkable heights in technology.

Experience

IT Support Augest. 2023 – Present · 11 mos

FSIB Group-Contract-With Qatar Ooredoo ISP Onsite-Doha, Qatar

• Huawei WDM equipment installation and Configuration.(OSN1800/OSN6800/OSN8800/OSN9800).

• Servers, Switch, and Router Installation, Troubleshooting, Power arrangement, and Configuration.

• Work experience with DATA CENTER (Ooredoo, Microsoft, Qatar Airways, Al Jazeera, Quantum switch, MOI))

• Fiber optic Patching,Tracing,Testing,troubleshooting.- (Expo, Viavi Tester)

• SFP Installation, optical power testing, CCTV Installation, IP Phone, and Printer troubleshooting.

• Services testing with field engineer Remotely Access arrangement.

• Accesses Point management, computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

Data Visualization Sep 2021 - Apr 2023 · 1 yr 8 mos Www.Upwork.com-Freelance Remote-Matara, Sri Lanka

• Created dynamic dashboards and reports using Power BI, offering real-time insights into complex IoT data.

• Implemented Node-RED to streamline IoT data processing and facilitate efficient communication between devices.

• Utilized D3.js for advanced data-driven visualizations and Chart.js libraries for responsive chart development.

• Conducted in-depth analysis of IoT data, identifying patterns and contributing to data-driven decision-making processes.

Information Technology Engineer Jun 2021 - Aug 2022 · 1 yr 3 mos AryaLabs(Pvt)Ltd-Full-time Hybrid-Colombo, Sri Lanka

• I have been a key member of the team developing mechatronic solutions, utilizing sensors, actuators, and control systems to optimize performance in various projects.

• Automation and ELV system programming, PLC, have significantly enhanced operations across multiple domains.

• I have implemented robust protocols like Bluetooth, Wi-Fi, Zigbee, and Lora WAN to safeguard IoT architectures and sensitive data.

• Utilizing Python and its libraries, including NumPy, Pandas, matplotlib, and TensorFlow, I have conducted extensive data analysis and machine learning tasks, driving informed decision-making.

• As an IT support specialist, I have resolved complex hardware, software, and network issues, contributing to the maintenance of peak performance and cybersecurity within the organization. Training IT Support Engineer Dec 2020 to Jun 2021 · 7 mos AryaLabs(Pvt)Ltd-Full-time Hybrid-Colombo, Sri Lanka

• Provided technical support to end-users, resolving hardware and software issues efficiently.

• Installed, configured, and maintained computer systems and peripheral devices.

• Familiarized with operating systems like Windows, Linux, and MacOS, performing basic system admin tasks.

• Contributed to software engineering projects, including application development and debugging

• Provided industry-standard support for desktop applications and software engineering tasks. Share market Investment Specialist Dec 2019 - Feb 2022 · 2 yrs 3 mos Capital Trust Securities (Pvt) Ltd · Part-time Hybrid-Colombo, Sri Lanka

• Introducing new investors to the Colombo Stock Market and providing guidance and advice on investment opportunities.

• Representing Capital Trust Securities (Private) remotely, I served as a trusted advisor to clients navigating the intricacies of the stock market.

• Advised clients on investment strategies that fit their financial goals and risk tolerance.

• Contributed to the growth and success of the brokerage by attracting new investors and developing long-term relationships.

Education

Michigan State University Michigan, USA

VIPP-2022 Global Virtual Summer School. May 2022 to Aug 2022

• Summer School, Global Entrepreneurship and Innovation Rajarata University of Sri Lanka Anuradhapura, Sri Lanka Faculty of Technology – ICT Department Dec 2016 to Jan 2021

• Bachelor of (Hons) Information and Communication Technology-English Medium. Central College of Matara Matar, Sri Lanka

Faculty of Technology – ICT Department Jan 2013 to Dec 2015

• Advance Level Diploma ICT, Engineering Technology and Science for Technology Technical Skills

Languages: Python, SQL, Go, C, HTML, JavaScript, VBScript, PHP Frameworks: Selenium, .NET, VMware, Microsoft System Center, Raspberry Pi, Arduino IDE. Developer Tools: Git, Gradle, Node-RED, AnyDesk, TeamViewer, Webex, Putty, GNS3, PCB Design, Solidworks Libraries: Django, OpenCV2, JQuery, NumPy, TensorFlow, Keras, PyTorch, FastAPI Operating System : Windows, Linux, Ubuntu, Mac OS,Android Data Visualization: Tableau,Google Charts,Grafana,Power BI Social skills: Teamwork,Adaptability,Leadership,Problem-Solving,Trustworthiness ERP System : SAP, Oodo, Salesforce

Projects

Effective Human Body Pose Tracking System The final year is being done as a research project. Blender, Unreal, Node-MCU, Bluetooth, Raspberry-pi,iClone7, PyCharm Air Quality Monitoring Ad-hoc System- Green EYE Third year final research project-BICT Degree Program. Influx DB, Grafana,Node.js, Raspberry-pi, nRF24L01, Lora WAN Automated Water Quality Monitoring System PPM value measures the town area network. Influx DB, Grafana, Visual Studio, PyCharm, Node.js, Raspberry-pi, nRF24L01, Lora WAN Certifications

Introduction to Programming Using Python, PHP, HTML - Sololearn Issued Jun 2021

Introduction to Cloud Computing, NoSQL and Dot.net framework - Great Learning Issued Aug 2022

AWS Technical Essentials, IoT, VPC,Cloud Practitioner Essentials - AWS Issued Jun 2021

Kaggle Data Visualization - Kaggle

Issued Apr 2023

Python for Beginners - DP Education

Issued Apr 2023

Generative AI Fundamentals- Google AI

Issued Jan 2024

IBM Robotic Process Automation - IBM

Issued Jan 2024

AI/ML Engineer Stage 1 - SLIIT University

Issued Aug 2023

Volunteering

Save the Children in Sri Lanka On child rights and psychological motivation. Jun 2014 to Aug 2015 ·1 yr 3mos

Alcohol and Drug Info Centre Reduction or cessation of heroin use and support Dec 2019 to Jul 2020 · 8 mos

UNICEF On child rights and psychological motivation. Jan 2016 to Apr 2016 · 4 mos

Google Geolocation marker I have done 400000 Google map reach for landmarks. Dec 2015 to Present ·8 yrs 7mos

Chairman Alumni association Faculty of Technology Rajarata university. feb 2022 to Present ·2 yrs 5mos

Krishan Athapaththu

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