Customer Service Representative
Resume:
Tiffany Abbott
Senior Sales Associate
Cascade, VA
**********@*****.***
Work Experience
Customer Service Associate
State of Maryland
September 2022 to August 2024
Assist with customer service support for Maryland DHS, Maryland Health, and Maryland Child Support Approve and process medical, food stamp, energy, and cash benefits Customer Service Representative
Lowe's Home Improvement
May 2018 to April 2022
Assist with placing orders, tracking information for orders, setting up deliveries, billing inquires. Management of Military, MyLowes, and LowesPros accounts iOS Tier 2 Advisor
Apple
February 2012 to April 2018
Assist with tech support, billing, provide customer service for all Apple products Medication Technician
Dogwood Assisted Living Facility
2008 to 2012
• Administer medication properly to residents in a timely manner, order all medications for patients
• Assist residents with ADL's (Activities of Daily Living), food preparation, and light housekeeping
• Arrange medical appointments, check and record all vital signs Customer Service Representative
Infonxx
2005 to 2008
Answer 411 information calls about dinner menus, movie listings, and upcoming events
• Assist customers with adequate information about residential and business listings Design Assistant\Receptionist
David Rothschild Company
2002 to 2005
Assist designers with naming of fabric, cutting swatches to ensure correct duplicates of fabric is woven, fax
all completed paperwork and samples of finished fabric to home office and other companies for inspection and sales
• Basic receptionist duties including answering telephones, emails, shipping and receiving Collections Specialist
Sears Roebuck
1999 to 2002
Administer outbound calls to customers about delinquent accounts
• Properly record all calls made and information obtained on customers accounts, maintained and setup all
new accounts
Education
Associate in Medical Office
Career Institute of Health and Technology - Martinsville, VA August 2014 to May 2015
High school in General Studies
Rockingham High School
1995 to 1999
Skills
• Medication Administration
• Vital Signs
• Experience Administering Injections
• Laboratory Experience
• Patient Care
• EMR Systems
• Triage
• Account management
• Upselling
• Communication skills
• Continuous integration
• Negotiation
• Customer service
• iOS
• CPT coding
• Medical coding
• Microsoft Word
• Managed care
• Medicare
• Medical collection
• ICD-9
Certifications and Licenses
Certified Professional Coder
Certified Professional Medical Services Manager
Driver's License
Property & Casualty License
Certified Medical Assistant
CNA
Additional Information
Extensive experience, proven skills, and excellent training in customer service. Results-oriented team builder
with a consistent focus on growth and productivity.
Contact this candidate