Customer Service Front Office
Resume:
Susana Torres
Office Assistant
Oceanside, CA ***58
***************@*****.***
I am looking for a full-time position. Where I have an opportunity to utilize and expand my diverse customer service experience and career, working for a variety of environments. Medical front office, Administrative Assistant, Call center customer service representative and many other expertise. I would like to advance my education and customer service skills beyond my fullest potential to advance in my career. I am a team player and am sure I would be a great asset to any company. Being that I am fluent bilingual in English and Spanish. The ability to read, write and speak two languages gives me the opportunity to assist where ever I am needed.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Assistant
Genentech-Oceanside, CA
February 2021 to October 2022
• Provided medical assisting support for the on site RN with audiograms, eye exams and data entry
• Covered the covid hotline to triage employees symptoms
• Operate a Covid test site for weekly employee testing
• Order test supplies and all other supplies as needed.
• Provide assistance to the participants in activation of their test kits and answer any questions or concerns they may have.
• Collect all the specimens, thoroughly verify the participants information is correct prior to shipping to the lab.
Medical Insurance Verification Specialist
The Neurology Center-Carlsbad, CA
April 2019 to June 2020
• I am responsible for verification of all patients medical insurance. I make sure the insurance on file is correct, active and eligible before the patient is rendered services. For 4 locations and 32 providers.
• If needed, contact patients to update their insurance information or advise the patient of any insurance changes.
• Create referrals in Epic with diagnosis and ICD-10 codes so that our referrals department may submit a prior authorization request to the insurance company for approval.
• Enter new patient demographics, diagnosis codes, ICD-9 and 10 codes from new patient referrals that we receive to our practice.
Medical Front Office Receptionist/Medical Records
North Coast Urology of San Diego-Oceanside, CA
June 2017 to March 2019
• Responsible for obtaining and processing medical records requests. Make sure our new patients have records for their consultation.
• Go through our electronic faxes. Separate documents when sent together to upload separately in to patients EMR.
• Process supernal's. Properly name document and upload them into patients chart.
• Schedule new patients. Verify insurance and submit authorization requests.
• Responsible for checking patients in and out for appointments. Collecting co-pays for visit and take payments for medications or supplies. Scanning documents into the patients chart.
• Check out patients, schedule follow up appointments. Provide patient with the proper paperwork, lab orders if any and all the information needed for the procedure we are scheduling. And any radiology orders the Dr. requests are sent to the radiology department to request.
• Answer a busy multi phone line. Check voicemails and return the patients calls. Also am responsible for checking the office email and responding to emails as well. Contact lab or imaging facilities for results. Check fax box for records that we request and upload to the EMR. Call in prescriptions when asked to.
• Schedule new patients and enter demographic information. Request medical records when needed. Email patients any documents and or information they request.
• Communicate with the doctor's regarding patient questions and concerns or refill requests. Reply to the patient with Dr.'s response.
• Contact no show or missed appointments to reschedule or when the Dr's schedule changes. Provide patient with the proper paperwork and information needed for procedures. Forward imaging or lab reports to the Dr's for their review and contact patient with results as need. Medical Front Office Receptionist/Medical Assistant East Bay Neurosurgery & Spine-Berkeley, CA
June 2015 to January 2016
• Responsible for checking patients in and out for appointments. Collecting co-pays for visit. Scanning documents into the patients chart. Verify insurance eligibility, and prep patient's charts. Schedule follow up appointments as needed.
• Assist with surgery scheduling. Submit authorization requests for HMO insurance approval and follow up on the status daily for any of our HMO patients that need prior authorizations for certain procedures.
• I am responsible to take care of all e-fax's and request that come in. Separate documents and work on any orders such as refill requests, etc. Attach the finalized documents under the patient account.
• Responsible for answering a 3 line phone system. Rooming patients for the doctor. Taking vitals and updating patient information. Also making sure radiology is up and ready for the Dr to view when he enters. Advise the Dr. patient is roomed and ready to be seen.
• Forward and un forward the phone lines every morning and every evening. Check daily voice mails and return patients calls.
• Download Dr's dictations to the patient chart once finalized, upload into patients chart and fax transcriptions to the PCP as well as any provider or facility the patient was referred to or from. Call Center Customer Service Representative
Dermatologist Medical Group of North County-Oceanside, CA March 2014 to May 2015
• Responsible for answering a multiple line telephone system.
• Schedule patient appointments for 13 Doctors and 3 Physician Assistants at our 3 locations.
• Transmit messages via EMA with patient questions, concerns or medication requests for the Charge Nurse and/or Doctors.
• Maintain database, print and mail patient recall reminders.
• Assemble new patient paperwork and mail out new patient packages. Front Office Receptionist/ Operator
Dermatology Specialist, Inc-Oceanside, CA
June 2011 to February 2014
• Serve as a key member of a health care team for a busy Dermatology medical practice.
• Schedule for 6 Doctors as well as 3 physician Assistants.
• Excellent written and verbal skills.
• Accountable for a 5 line phone system.
• Schedule new and referral patients.
• Assist with tumor board recall and physicians dictations.
• Log physicians' pathology reports.
• Pull patient charts and take patient messages when necessary to the Medical Assistants. Data Entry & Shipping
Prescription Solutions now know as Optum Rx-Carlsbad, CA March 2009 to April 2010
• Prepare documents such as prescriptions and order forms sent by patient or doctor.
• Responsible for entering patient prescription orders.
• Verifying entire patient information is correct.
• Shipping final order once prescriptions have been prepared by the pharmacy. Education
Diploma in Medical Assistant Program CMA
UEI College - San Marcos, CA
2012
High School Diploma
Mira Costa College - Oceanside, CA
1999
Skills
• Customer service oriented (10+ years)
• Customer service (10+ years)
• Schedule appointments (7 years)
• Medical records (5 years)
• Emr (7 years)
• Receptionist (10+ years)
• Data Entry (10+ years)
• Billing (1 year)
• Scheduling (7 years)
• Filing (6 years)
• Microsoft Office (7 years)
• Clerical (10+ years)
• Organizational Skills (10+ years)
• Outlook (7 years)
• Microsoft Word (10+ years)
• Customer Service Skills (10+ years)
• Microsoft
• ICD-9
• CPT Coding
• ICD-10
• Medical Terminology
• Medical Coding
• Medical Scheduling
• Medical Billing
• Insurance Verification
• Spanish
• Office Administration
• Patient Care
• Multi-line Phone Systems
• Triage
• Epic
• Medical Office Experience
• Medical Receptionist
• English
• ICD Coding
• HIPAA
• Experience Administering Injections
• Phone Etiquette
• Order Entry
• Computer Operation
• Warehouse experience
• Bilingual
• Office experience
• Time management
• Medical receptionist
• EMR systems
Languages
• Spanish - Fluent
• Spanish - Fluent
Certifications and Licenses
Medical Assistant
Present
I am trained for medical front office, back office and billing and coding. Driver's License
Additional Information
Key Professional Skills
• Customer Service oriented in many different environments
• Check patient in and out, collect copay's, schedule appointments, schedule new patients and obtain medical records
• Capacity to answer multi line phones and triage calls. Take EMR messages for the Doctors and respond to patients with their concerns
• Microsoft office Word, Excel, Outlook, Medivolve, Meridian, EMR and Advanced MD, EPIC
• HIPAA, OSHA compliant 2019
• Bilingual (English & Spanish)
Contact this candidate