Customer Service Long-Term

Valentina DiBenedetto

**** ** ***** ******* ******* fl 33323

Cell 954-***-****

********@*******.***

Objective

Self-motivated individual adept at coordinating and managing multiple priorities and projects whom is looking for an environment in which she can develop a long-term career. Highly motivated to utilize training to promote individual opportunity and professional growth while making positive contributions to the organizations. Proven to be flexible and open to using new ideas and concepts whenever possible, as well as developing imaginative ideas to resolve any issues that may arise.

Qualification Overview

Computer Literate. Proficient in Microsoft Word, Excel, Word Perfect, Outlook, PowerPoint, use of online search engines, and use of basic QuickBooks features, and have a typing speed of 30 wpm.

Use of Office Equipment. Knowledgeable and experienced at using copier, fax, scanner, and use of multi-line phone systems.

Effective Communicator. Polished telephone, interpersonal and writing skills.. Energetic, patient and diplomatic.

Employment History

Customer Service/Receptionist

2007-2008 Unique Wholesale Incorporated, Coral Springs, FL

Regularly met with customers; acted as intermediary between customers and managers

Provide support through phone work and interaction with all professional levels of the company

Handled customer inquiries, complaints, billing questions and payment extension/service requests

Calm angry callers, repair trust, locate resources for problem resolution and design “best-option” solutions

Web Sales- Inbound Customer Service

2006 Elephant Group, Tamarac, FL

Sales: Sold Dish network and Direct TV packages directly to customers via telephone

Customer Service: amended/changed customer orders, upgraded equipment packages, used conflict resolution skills to diffuse angry customers, and followed-up on customers to facilitate sales/upgrades current and/or future

Online order processing: Processed customers orders online as well as responded to inquiries regarding services offered

Customer Service Positions

2005-2006 Various Companies, Broward County, FL

Temporary worker for Talent Tree Corporation

Answered phones, clerical work, provided assistance in any capacity that was required of me.

Customer Service Representative

2005 Ramada Plaza Resorts, Broward County, FL

Helped guests with reservations, inquiries regarding their stay or responded to questions pertaining the facilities of their hotels

Sales Consultant

2004 Guess Stores, Sunrise, FL

Interface daily with internal partners within Nation-wide Store Branches and the Corporate Office

Responsible for maintaining the inventory of the cashier’s area of the store as well as for the front displays of merchandise and reconciled the register tally at end of each shift.

Education

2004 Broward Community College, Davie, FL

Certificate of Completion, Customer Assistance Technology Program

2000-2004 American Heritage/Academy High School

Completed High School Education

References

References are available on request.

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