Customer Service Representative
Resume:
SKILLS
EXPERIENCE
EDUCATION AND
SANDRA
CORTEZ
******.**********@*****.***
Longmont, CO 80503
• Upbeat and Positive Personality
• Calm and Professional Under Pressure
• Understanding Customer Needs
• Multitasking and Prioritization
• Inbound and Outbound Calling
• Invoice Preparation and Processing
• Proactive Self-Starter
• Excellent Attention to Detail
MACHINE OPERATOR 07/2021 to 08/2021
Primesource Staffing - Westminster, CO
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
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Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
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• Operated various [Type] gauges to inspect pieces after production completion. ASSEMBLY 06/2021 to 07/2021
Employment Firm - Thorton, CO
Contributed to team-based environment to maintain line productivity and meet expected deadlines.
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• Completed accurate assembly work by positioning and aligning components.
• Used established assembly instructions to complete jobs.
• Built and packaged products to comply with multiple work orders and deadlines. ASSEMBLY 03/2021 to 05/2021
Supreme Cable - Fredrick, CO
• Maintained clean workstation, equipment and text fixtures in safe condition. Stripped wires, crimped cable by hand and soldered connections to complete assemblies.
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Read and interpreted blueprints to determine what materials and tools would be needed for assembly.
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Worked closely with supervisors and designers to understand and meet production specifications.
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CUSTOMER SERVICE REPRESENTATIVE 10/2020 to 02/2021 PrimeSource Staffing - Denver, CO
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
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Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
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Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
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Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
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Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
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Front Range Community College - Westminster, CO
GED
TRAINING
VOLUNTEER TO HELP
OTHERS
SUMMARY
05/1985
Work Force Boulder County - Longmont
Certificate 52 Coarses
Computer Networking And Telecommunications, 10/2019 Help elderly and disabled people with food from 3 Church food banks. Help with rides to the store when needed.
Personable and dedicated Customer Service Representative with extensive experience in professional industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
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