Account Executive Customer Service
Resume:
EMPLOYMENT HISTORY
Senior Admissions Advisor, Career Education Corporation
Xfinity Sales Professional 2, Comcast Cable, Chicago, IL
• Door to door sales for all Xfinity services (tv, internet, phone, Home security)
• 35-100 addresses visited daily (new and active customers)
• Formerly served as Xfinity Home Specialist-2014
Customer Account Executive: Retention, Comcast Cable, Chicago, IL
• Peer coached colleagues in developing sale Techniques and Call Flow
• Consistently achieved “Top Leader” in overall Sales
• 2012 Top TSR (booked sales) 1st, 2nd and 3rd quarters
• VIP honors and recognition
• 2012’s 4th Quarter #1 HBO sales
Customer Account Executive: Billing and Repair, Comcast Cable, Chicago, IL
• Coached and developed peers
• Excelled in Sales Techniques, Call Flow and Product Knowledge, Order Entry and Closing the Sale
• Participated on the Retention Swat Team
• Ambassador for the call center and multiple management meetings for various product launches - “The World of More” and
“High Speed to Go” (hs2go)
EDUCATION
1994 - 1999
Bachelor of Science in Business Administration, Chicago State University, Chicago, IL Emphasis: Marketing
SKILLS
Customer Service Sales
Call Flow Product Knowledge
Order Entry Closing Sales
Coaching Leadership
9116 S. Clyde ave., Chicago, United
States, 60617
*************@*****.***
DAVID MCNEAL
SALES EXECUTIVE AND EDUCATION ADVISOR
PROFESSIONAL SUMMARY
Become a leader and innovator within a reputable organization to utilize my skills, knowledge and experience for the growth of the organization.
Lead admissions team to top enrollment and start rates, achieving quarterly excellence awards. Guided team to highest enrollments in General Admissions, winning the Colorado Cup Recognized as Advisor of the Month in March 2018 and Stand Up Leader in August 2018 for outstanding performance. Sales Strategy Networking
Problem Solving Time Management
Data Analysis
ADDITIONAL INFORMATION
Professional Experience
PERDOCEO EDUCATION CORPORATION
• Supported and led team members to overall advisor role and daily activity
• Team with most enrollments and starts in General Admissions
• Winner of the Colorado Cup- July 2018
• Advisor of the Month- March 2018
• Stand Up Leader- August 2018
Professional Experience
COMCAST CABLE, CHICAGO, IL
Direct Sales
• Xfinity Sales Professional 2
• Door to door sales for all Xfinity services (tv,internet,phone, Home security)
• 35-100 addresses visited daily (new and active customers
• Formerly served as Xfinity Home Specialist-2014
Customer Account Executive: Retention
• Managed colleagues in developing superb skills in Customer Service, Sale Techniques and Call Flow
• Consistently achieved "Top Leader" in overall Sales
• 2012 Top TSR (booked sales) 1st,2nd and 3rd quarters.
• VIP honors and recognition
• 2012's 4th Quarter #1 HBO sales
Customer Account Executive: Billing and Repair
• Coached and developed peers
• Excelled in Sales Techniques, Call Flow and Product Knowledge, Order Entry and Closing the Sale
• Participated on the Retention Swat Team
• Ambassador for the call center and multiple management meetings for various product launches - "The World of More" and
"High Speed to Go" (hs2go)
Professional Experience
BANK OF AMERICA, CHICAGO, IL
Personal Banker (2002-2007)
• Presided over the daily operations in establishing new residential and business accounts for checking, savings, mortgages and lines of credit.
• Closed nearly 2 million in mortgage sales in one month
• Exceeded sales and performance goals monthly
• Created direct sales for personal accounts to build relationships within various communities
• 2003 Banker of the Year: Telephone Bank
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