Front Office Customer Support

GENINE BETCHLEY

*** ***** ***** *****, ******, GA 30115 · 770-***-****

*********@*****.***

EXPERIENCE

MARCH 2021 – PRESENT

SALES SUPERVISION COORDINATOR, OSAIC

Annuity Business case assignment to principals. Documentation and consolidation of all business applications. Project management and multi system training. Providing financial professional and client support.

APRIL 2020 – FEBRUARY 2021

INFORMATION DIAGNOSTICS TEAM, IPSUM DIAGNOSTICS

Remote customer support. Receiving all inbound calls. Managing voicemail box and outbound callbacks. Assisting patients with accessing Covid-19 test results. Providing navigation/troubleshooting assistance with patient portal. Covid-19 kitting assembly when needed.

JUNE 2007 – MAY 2014

FRONT OFFICE SUPERVISOR, JOHNS CREEK PEDIATRICS

Front office management, office maintenance, office supply ordering and organization, patient appointment scheduling and insurance referrals, collections and patient interaction. SKILLS

• Capable of multitasking

• Professional organizational capabilities

• Personable/calming demeanor

• Great capacity of learning new

systems/processes

• Proficient in Microsoft Office 365 and Excel

and Salesforce

REFERENCES

Cindy Roberson

Osaic

Vice President, Sales Supervision

770-***-****

Austin Jarrette

Freeman Mathis & Gary LLP

Director of Revenue

678-***-****

Additional experience and references can be provided upon request.

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