High School Customer Relations

Quincy Ornus

Coconut Creek, FL ***** • 954-***-**** • ***********@******.***

Education

Associate of Arts: Health Sciences, Expected in 06/2024 Broward College - Fort Lauderdale, FL

High School Diploma: 06/2022

Monarch High School - Coconut Creek, FL

3.5 GPA

Extracurricular Activities: [Flag football,cheerleading,and track] Elected Captain of [Monarch high school track team and cheer team] humane society and best buddies Member.

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and, motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Meeting Production Goals

Guest Satisfaction

Coaching and Mentoring

Operation Monitoring

Food Safety and Sanitation

Performance Motivation

Cash Handling

Learning Strategies

Work History

Shift Manager, 06/2020 to Current

Tropical Smoothie – Coconut Creek, FL

Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Supervised employees and oversaw quality compliance with company standards for food and services.

Cooperated with coworkers to improve customer experience and manage storefront. Coached crew members to optimize performance and motivate toward more efficient work. Languages

Haitian Creole

Native or Bilingual

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