Customer Service Agent
Resume:
EH
Eric Hale ***** Branford Drive,
Temecula, California, USA,
92591
*********@******.***
Professional Experience
Key Skills
Leadership & Team
Management
Strategic Planning and
Execution
• Led a team of resolution officers to provide tax relief services, enhancing client satisfaction and optimizing team performance.
• Implemented strategies that improved process efficiencies and reduced client resolution times.
America's Choice Tax January 2023 - March 2024
Senior Resolution Officer/Management
Head of a company doing Digital Marketing, PR, and Special Events. Our team worked on events for companies, performers, doing celebrity red carpets and more. Worked with client companies to increase their ROI and focus on brand development and growth.
Innovative Communications Group
LLC
September 2018 - February
2024
CEO
Oversaw strategic planning and executed initiatives resulting in expansion into new markets
Developed and implemented company policies and procedures to improve operational efficiency
Established key partnerships and negotiated deals with major clients to drive business growth and profitability
Owned Call Centers and percentages of call centers throughout the United States, Phillipines, and India.
Led company-wide strategic planning and execution to drive revenue growth and operational efficiency.
Oversaw all aspects of daily operations, ensuring alignment with company goals and objectives.
Implemented process improvements and streamlined operations to increase productivity and reduce costs.
Built and managed high-performing teams, fostering a culture of collaboration, innovation, and accountability.
Established key performance indicators (KPIs) to track and measure success in meeting business targets.
HD United Marketing January 2007 - June 2015
COO
Eric Hale is a highly
experienced business leader
with over 15 years of
success in managing teams
and driving business growth
across the real estate,
telecommunications & other
industries. Based in
Temecula, CA, he excels in
roles requiring expertise in
sales, negotiation, and
strategic planning. As a
Manager of the Resolution
Team at America’s Choice
Tax and as a Partner at HD
United Marketing and CEO of
Innovative Communications
Group, Eric has
demonstrated exceptional
ability to lead high-
performing teams, develop
and maintain robust
business relationships, and
effectively manage large-
scale operations. His
proficient use of CRM
software like Salesforce,
combined with a strong
background in marketing,
event planning, and sales
management, positions him
as a dynamic leader capable
of navigating complex
business landscapes to
deliver results.
Education
Took Coursework to go into ministry. After my first year, I decided that it wasn't the direction I needed to take and took a job as a commodoties broker that summer. Business Development &
Account Management
Negotiation & Client Relations
Sales & Marketing Strategy
CRM Software Proficiency
Financial Oversight & Cost
Management
Product Development &
Operational Efficiency
Digital Marketing & Event
Planning
Software
in Pastoral Ministries August 1998 - June 1999
Crown College, St Bonifacious MN
Microwsoft Office Suite
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