Client Relations Mortgage Loan
Resume:
Vonda O'Neill
Queen Creek, AZ *****
*************@*****.***
Proven ability to work well is a high volume fast paced environment. Authorized to work in the US for any employer
Work Experience
Treasury Implementation Specialist
Apex Systems- Contract for Bank of America - Phoenix, AZ November 2022 to Present
• Manage dedicated email inbox, prioritize, client requests, case and implement eligible items;
• Create a case/package for tracking, monitoring and E2E resolution as applicable;
• Receive and respond to implementation requests received by email and questions from internal partners;
• Conduct limited research and respond to client and be able answer questions and inquiries;
• Utilize the various bank systems to support clients requests. Loan Officer
Brillient Corporation /Sba - Remote
June 2020 to May 2022
• Process small business loans and make recommendations on collateral needed to secure loans.
• Apply accepted financial procedures to analyze financial resources to determine an applicant’s ability to repay requested loans.
• Review all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries.
• Ensure loan files contain all pertinent documentation to include conversations with applicants and written recommendations or justifications for conclusions.
• Process loan applications on RAPID system.
• Respond orally and or written to applicants.
Mortgage Loan Specialist
First American Mortgage Solutions - Tempe, AZ
February 2018 to May 2020
• Collect and prepare all necessary documentation for the loan package. Research applicant credit status and current financial position.
• Prepare and maintain all paperwork for existing and new loans, including loan disclosures.
• Create repayment plans.
• Complete loan contracts and ensure clients are kept informed of the rules and requirements.
• Work with clients to establish their needs and recommend suitable types of loans.
• Submit files to the designated Underwriter.
Mortgage Loan Processor
Bank of America/ Recontrust - Chandler, AZ
December 2015 to February 2018
• As a Lien Release Specialist, I perform a formal review and inspection of all final loan documents to ensure accuracy and completeness within the designated time period. I capture any required data elements in the application recorded, retrieved, scanned, and file documents accordingly.
• I follow up via phone or email on pending documents and also ensure that all documents submitted to the county for recording have met the county specified requirements.
• Also inputting and recording (check-in) documents as they are received and review any comments entered into the system.
Client Service Representative
Bank of America Wealth Management - Chandler, AZ
May 2014 to July 2014
Provided clients and Internal partners with clear, complete and accurate responses to their questions and inquiries at point of call.
Delivered quality of service by providing effective and efficient operations support for the assigned area’s internal business partners and/or external customers and potential clients. Managed risk by accurately authenticating clients, fully adhering to policy/procedures, gain clarity on various products/services and research and resolve issues with client accounts. Displayed passion, commitment and deliver an experience that improves the customer’s financial outcome.
Customer Contact Representative Loss Draft
QBE - Chandler, AZ
January 2011 to January 2014
• I was responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections.
• Working loss draft queues and evaluating exceptions. Support borrowers and contractors by providing detailed information on how to progress a claim file
• De-escalate calls and process complaints.
• Handle disbursement of claim funds.
Education
Associate Degree in Legal Secretarial
Lamson College - Tempe, AZ
October 1989 to October 1992
Skills
• Data entry
• Excel
• Outlook
• Word
• Excellent communication skills
• Alphanumeric
• Call Center
• CSR
• Customer Support (6 years)
• Customer Care
• Customer Service
• Loan Processing (6 years)
• Encompass (6 years)
• Banking
• Underwriting
• Loan Origination
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office (10+ years)
• Loan Officer Experience (1 year)
• Credit Analysis (6 years)
• Fair Housing regulations
• Microsoft Outlook
• Writing skills
• Fraud
• Computer literacy
• Windows
• Financial Services
• Financial Analysis
• Typing
• Debits & credits
• Customer service
• Banking
• Credit analysis
• Financial services
• Analysis skills
• Continuous improvement
• Mortgage servicing
• Business development
• Phone etiquette
• Communication skills
• Organizational skills
• Financial analysis
• Windows
• Fair Housing regulations
• Research
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