System Administrator It Support
Resume:
Kefah Shmit
IT System Administrator & IT Support Engineer
Contact:
Dubai, United Arab Emirates
*******@*****.***
Mob: +971-*********
Date of Birth: 9th September 1993
LinkedIn:
https://www.linkedin.com/in/kefah-
shmit-a122271a0/
Visa Status: Employment Residence Visa
UAE Driving License
Summary:
IT System Administrator with over 8 years of experience in information technology a n d an expert with a wide variety of support, engineering, networking, and operating system software. I have a long track record of making the best use of available resources and techniques. I’m currently looking for a suitable position with an ambitious company where I will work with industry experts and people with the skills and experience to make a real difference in my future.
Professional Experience:
IT System Administrator and IT Support Engineer
Aerocontrol Group
01/2021 - Present, Dubai, UAE
• Administration of Microsoft 365, E-Mail backup, and archiving through Mail Store.
• Manage and support Telephony system 3CX, and manage and support NAS Storage
• and Shared Space.
• Manage and support Active Directory, DNS, DHCP, Exchange servers, mailboxes, AD Manager, Email archival, and Group Policy management (Privilege and permission for all Users).
• Installation and configuration of Routers, Access Points and Switches.
• Virtual infrastructure Administration Hyper -V And VMware Workstation and Hardware Knowledge including rack-mounted servers.
• Technical Support and helpdesk for all networks and technology equipment and ensure that employees’ workstations can be successful. connect to networks and access business-critical data at all times.
• Configure network security settings and connect peripheral devices, Backup Systems by Acronis, and Provide direct support to users This includes but is not limited to helping set up hardware or software, diagnosing connectivity and data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
• Troubleshoot and resolve Network, Server, and Storage related issues when contacted by clients or employees by providing both on-site and remote support.
• Business Applications troubleshooting and solving desktop hardware and software problems and user-related network problems, managing internal ticketing system, and testing and evaluating new technology. IT System Administrator
LE Chocolate LLC
03/2020 - 01/2021, Abu Dhabi, UAE
• Follow up the system's operations in terms of customer orders online.
• Providing remote technical support for the company's computers in all its branches in
• the United Arab Emirates
• Ensure that employees’ workstations can successfully connect to networks and access business-critical data always.
• Ensure that employees’ workstations can successfully connect to networks and access business-critical data always.
IT Support Engineer and IT System Administrator
Bank Of Syria And Overseas
04/2017 - 01/2020, Damascus, Syria
• Manage and support Active Directory, DNS, DHCP, Exchange servers, mailboxes, AD Manager, Email archival, Group Policy management
(Privilege and permission for all Users).
• Virtual Infrastructure Administration (VMware Workstation).
• Hardware Knowledge including rack-mounted servers. Building the company’s database architecture so that data is correctly stored and easily accessible like setting up data storage and retrieval protocols, adjusting permissions, and maintaining data security and integrity during migrations, backups, and day-to-day use.
• Technical Support and helpdesk for all networks and technology equipment in the
• bank.
• Ensure that employees’ workstations can successfully connect to networks and access business-critical data at all times.
• Configure network security settings and connect peripheral devices.
• Backup the bank’s system (ICBS System) in Oracle Databases.
• Provide direct support to users across the Bank. This includes but is not limited to helping set up hardware or software, diagnosing connectivity and data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Troubleshoot and resolve Network, Server, and Storage related issues when contacted by clients or employees by providing both on-site and remote support.
• Business Applications troubleshooting and solving desktop hardware and software problems and user-related network problems.
• Managing internal ticketing system and testing and evaluating new technology. Skills :
• CCNA and CCNP
• MCSA
• Microsoft 365, Azure AD
• 3CX Telephony System
• Backup: Acronis, Veeam etc.
• Hyper-V, VMWare ESXI
• Firewall: FortiGate, Sophos,
• SonicWALL, CISCO ASA
• PPS Flight System
• NAS: QNAP, Synology, Netgear
• Windows Systems and Servers
Education:
Bachelor of Information Technology
Engineer
July 2017 – Damascus Syria
Certifications:
FORTINET’S NSE 1-2-3 NETWORK
SECURITY ASSOCIATE
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