Customer Service Representative
Resume:
Barbara Ratliff
Shawnee, Ks. 66203
913-***-**** cell
Objective: An interesting position with a growing company.
Experience:
October /2013 Quest Diagnostics 9601 Renner Blvd Lenexa, Ks.
to 12/27/2021 Sr. Customer Service Representitive
Calling medical results from samples received from Clients.
Diagnosis received from completed tests were given to clients. Doctors, Nurses, Labortories, Nursing Homes etc.
Attention paid to hipaa rules and Phi.
Each account noted and recorded with person talked to and their position.
Notated all information given and retrieved per call.
Account set up and corrections.
Customer service rules and respect observed each call.
12/05/2005 Prescription Solutions / United Health Group Overland Park, Ks
to October 1st 2013 Sr. Customer Service Representative
I started in this job after training with opening of Medicare "D".
Setup customer accounts for mail order and other transactions.
Answered plan specific questions.
Explained plans and their benefits and exclusions.
Prior Authorizations obtained for medicine covered.
Place orders to patients doctors for refills.
Pharmacy assistance to explain benefits and overrides.
Many programs used .
No ending I transfered in company Ingenix /United Health Group Lenexa,Ks. 66215
to 12/2005 Customer Service Advocate
Ingenix was a part of United Health Group.
I created Professional Credentialing files for Doctors, Nurses and other medical professionals.
Setting up files to exact format.
Scanning information into files.
Dates and other information were required.
Notation conversations per call and Hipaa observed.
09/13/1993 Perkins Restaurant Merriam, Ks 2203
to 05/2/2012 Assistant Manager
Assistant Associate Mgr.
Customer service was number one.
Hired and trained all personnel all positions.
Front of the house shifts controlling flow of business and service.
Managed personnel and guided them through their duties
Balanced books and made deposits.
Ordereded supplies for the next day.
Education: Wyandotte High School Kansas City, Ks 66102
Completion Through Diploma 05/1978
References: Available upon request
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