Assistant Manager Service Delivery
Resume:
Susan Nicole goring
Lebanon, Missouri *****
*******************@*****.***
Professional Summary
Ambitious assistant manager with years of leadership and team development experience. Mentors new team members in company policies, top-quality service delivery and performance targets. Decisive yet personable problem-solver with superior conflict resolution skills.
Skills
Task Delegation
Employee Scheduling
Operations Management
Employee Performance Evaluations
Recruiting and interviewing
Experience
November 2021 - February 2024
Oasis Truck Plaza - Richland, Missouri
Assistant Manager
Provided performance and motivational feedback to employees.
Monitored and documented team success through regular performance evaluations.
Delegated tasks to appropriate staff members for optimum productivity.
Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
Completed weekly and monthly inventories of food, alcoholic beverages and other supplies.
Upheld customer service standards with staff training and handling escalated service and food quality issues.
Tracked daily income and expenses and balanced cash registers.
Increased restaurant revenue by coaching employees on upselling and suggestive selling techniques.
Monitored operations by evaluating kitchen and front staff during both peak and off-peak hours.
Handled cash transactions accurately at end of each shift, ensuring proper accounting procedures were followed.
Trained new employees in various roles, including servers, cooks, and hosts.
Ensured compliance with health department regulations by enforcing sanitation standards.
Maintained cleanliness of all areas within restaurant, including kitchen, dining area, and restrooms.
Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
May 2020 - February 2021
Sand springs bar and grill - Lebanon, Missouri
Server Trainer
Kept team compliant with food safety requirements and cleaning standards.
Oriented new staff to restaurant policies, procedures and performance requirements.
Maintained consistency of training by developing procedures and handbooks for employees.
March 2017 - May 2020
Emerson - Lebanon, Missouri
Assembly Line Production Worker
Inspected line continuously and removed deficient products for rework or reclamation.
Learned new processes for assembly and equipment operations to support overall factory success.
Followed manufacturing instructions and customer specifications to build compliant products.
Used various machines, measuring devices, and hand tools to accomplish assembly tasks.
Collaborated with team members to meet production goals and deadlines.
Adapted quickly to changes in production schedules, priorities, or assigned tasks.
Maintained clean, safe, and organized workspace throughout shifts.
Operated various machinery and equipment safely and efficiently.
Education
April 2013
Mansfield High Mansfield, Missouri
Diploma
Language
English
Fluent
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