Customer Service Scheduling Coordinator

Cell: 346-***-****

Email: ******@*******.***

CORALIS COLÓN FERRÉS

Skills

* *****’ experience in the Dental Care industry

IAP Plus savvy

CPR & AED certified

Customer Service

Sales and Marketing

Bilingual (English/Spanish)

Experience

Treatment Coordinator Dec 2022 – Present

Cavity Patrol Pediatric Dentistry

• Confirm PPO insurance benefit eligibility, limitations and payment estimates

• Submit dental claims and appeal dental claims

• Assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office

• Collect payments in the form of cash, credit card or check

• Able to independently run the office in the absence of the Lead

• Verify Medicaid as needed

• Schedule patient appointment and follow up with any cancellations

• Perform check-in procedures and obtain appropriate signatures for required documents

• Answer and return incoming calls in a professional manner

• Maintain cleanliness for the whole office

Scheduling Coordinator Apr 2018 – Dec 2022

Katy Kids Dentist – Katy, TX

• Check in and check out patients according to office protocol

• Contact parents and review all treatment plans and medical procedures for patients needing nitrous oxide or oral sedation and IV treatment

• Verify patients’ insurance coverage using IAP Plus

• Update patients’ records and confirm co-payment or fees due

• Clarify the EOB to parents when needed

• Prepare a monthly orthodontic patient report

• Train all new Administrative Assistants

• Schedule and confirm daily and weekly appointments

• Receive and reply to all virtual appointment requests Cell: 346-***-****

Email: ******@*******.***

• Check the daily schedule for accuracy

• File and pull patients charts

• Maintain and update patient files, charts and other confidential information.

• Call late patients that are past due for their annual checkup

• Confirm follow-up and annual checkup appointments

• Open the office and arrange the reception

• Performs administrative duties

Catering Specialist June 2016 – Mar 2018

Chipotle Mexican Grill Houston, TX

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Count money and audit money drawers.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies. Cashier

Popeyes Louisiana Kitchen Houston, TX Apr 2014 – June 2016

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Keep accurate records of monetary exchanges, authorization forms, and transaction

• reconciliations.

• Greet customers entering establishments.

Cashier/Sales Associate Nov 2015 – Apr 2016

SKECHERS Factory Outlet Cypress, TX

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Provide services to customers, such as order placement or account information.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

• Help customers try on or fit merchandise.

• Maintain records related to sales.

• Inventory stock and requisition new stock

Cell: 346-***-****

Email: ******@*******.***

Education

CPR & AED certified Issued 10/14/2022

Katy, TX

High School Diploma June 2015

Cypress Falls High School Houston, TX

Contact this candidate