Salt Lake Technical Support

Uche Iheanacho

**** **** **** ***** **** Jordan UT 84084

Phone: 801-***-****

Email:*************@*****.***,

Objective

Seeking a challenging and rewarding opportunity that allows me to show my skills in IT Technical Support, Help Desk and Network Systems Administration, Training, Consulting, Systems Implementation, Database Administration.

Certification

A+ Certified Technician, MCP, MCP + Internet and MCSE.

Education

Salt Lake Community College, Salt Lake City-Utah

Associate Degree in Computer Information Systems.

6/1997 to Present

Yaba College of Technology, Yaba Lagos Nigeria

Associate Degree in Business Accounting

6/1995

Skills

Network, Compute, Storage deployment and support

Data conversion

Project Management

PostgreSQL MSSQL Server, PL/SQL, and other related database languages.

Advanced MS Office skills

Dealer Management Systems Implementation, Training, and Consulting (Hybrid)

Advanced Payroll Accounting, AR/AP, Bank Reconciliation, General Ledger, Budgeting

Professional Experience

PCLM Business Solutions, Salt Lake, Utah

Support and Training Consultant

08/2022 – Present

DMS Consulting, System Implementation, Onsite and remote Product Training,

Installation, Data and System Conversion, System installation, Report Writing,

Quality assurance, Accounting Consulting Accounts Payable, Accounts Receivables, General Ledger, Payroll

Payroll Tax Reporting, Sales Tax Reporting, Bank Reconciliation, Financial Statement Reporting, Accounting Product support

CDK Global, Salt Lake, Utah

Implementation Specialist/Trainer IV

07/2010 – 07/2022

DMS Consulting, System implementation, Computer Networking, Installation, Troubleshooting and Repairs, Data conversion, Database Administration, Quality Assurance, Report Writing, Accounting Product deployment, Remote and onsite training for clients and documentation of all relevant information needed by the clients and other departments.

CDK Global, Salt Lake, Utah

Client Technical Support Analyst IV

04/2000 – 06/ 2010

Provided Hardware and Software Support for clients that used the Lightspeed Dealer Management Systems for (Motorsports and Marine and RV Industry), Quality Assurance, Client Remote and Onsite training, Team training and development, Database maintenance using various database utilities including SQL to fix repair client data, conflict resolution on complex issues escalated from the lower tier

Integrity Lending, Salt Lake, Utah

Systems Support Consultant

12/1999 – 12/2005

NEC/Alorica Inc., Magna, Utah

Level III System Support Technician

7/1998 – 4/2000

References

Available upon request

Contact this candidate