Data Entry Computer Software
Resume:
Erica Conrad
Chico CA *****
*********@*****.***
Work Experience
SUPERCUTS 2023 to present
Receptionist
EYEBROW PLUS 2022-2023
RECEPTIONIST
Threading Technician -Cosmetologist
Threading. Eyelash lifts, eyelash extensions
Opening and closing
Cash handling experience
Powder Room and Beauty Bar 2019-2020
RECEPTIONIST
Eyelash specialist- Cosmetologist
MERITAGE RESORT AND SPA 2015-2016
SWITCHBOARD OPERATOR
• Demonstrated excellent multi-tasking skills;
ability to solely manage multiple PBX phones lines
• Made reservations, managed reports, performed wakeup calls, kept inventory of all radios, filed registration cards
• Assisted guest with any special requests during their visits
• Performed basic office duties such as use of fax machines, making photo copies;
able to use basic computer software such as word processing, have knowledge of several computer software systems.
VAIL RESORTS 2014
RECEPTIONIST
PBX OPERATOR
• Answered switchboard for three ski resorts, an average 300 calls per day.
• Printed and reviewed all daily resort reports for completion and accuracy
• Provided office assistance including data entry
• Greeted all guests in a courteous and professional manner
• Received and logged all packages and delivered them to correct department in a timely fashion
• Opened and closed office
Macy’s Cosmetics 2012-2013
Benefit Cosmetics
• Greeted customers and assisted them in finding the best makeup and skin care options.
• Recommended merchandise based on customer needs.
• Applied makeup for weddings, proms, parties.
• Set-up makeup counter for events and called clients as a reminder to attend.
• Made sales goals on a daily basis.
• Opened and closed for Benefit cosmetics and maintained cleanliness of the supplies and area, as well as keeping it organized.
• Replenished makeup stock and kept manager informed of what products needed to be ordered, to ensure that products were available for customers.
RANCHO LAS PALMAS RESORT AND SPA 2009-2010
RESERVATION SPECIALIST
• Wrote and presented a sales pitch and gained loyalty of customers utilizing specialized sales pitch.
• Assisted guests in reserving the best room/ vacation package to meet their needs
• Sold the most rooms in a week, received upper percentile ratings on aspire calls in customer service transactions.
• Consistently met and exceeded department expectations and productivity and accuracy levels
HILTON RESORT 2008-2009
FRONT DESK AGENT
SWITCHBOARD OPERATOR
• Greeted and checked guests in and out, completed daily checklist, and trained in kiosk operations.
• Logged all maintained reports and reported all issues to appropriate department
• Balanced cash drawer in the beginning and ending of every shift
• Assisted guests with any special request during their visits and always made sure to follow up
• Made reservations, performed wakeup calls as well as managing the switchboard.
MARRIOTT RESORT
FRONT DESK AGENT 2006-2007
• Greeted and checked guests in and out, completed daily checklist, and trained in kiosk operations.
• Logged all maintained reports and reported all issues to appropriate department
• Balanced cash drawer in the beginning and ending of every shift
• Assisted guests with any special request during their visits and always made sure to follow up
• Made reservations, performed wakeup calls as well as managing the switchboard.
EDUCATION
Fremont Beauty College- California Cosmetology License Number KK567529
High School Diploma- Mission San Jose High School, Fremont, California
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