Quality Assurance

PALAK PATEL

Email: **********@*****.*** Phone:908-***-****

LinkedIn: linkedin.com/in/palak-patel08

SUMMARY:

Lead Quality Assurance (Manual) with over 10 years of experience in implementing, integrating, configuring and testing frontend/backend applications. Experience in fast paced DevOps/Agile environment. Possesses good interpersonal relationships and communication skills for work place.

CORE COMPETENCIES AND EXPERIENCE:

•Experience in creating excellent Test Approaches, Test Plans and Manual Test Cases.

•Involved in all phases of testing cycles including planning, functional, regression and integration testing.

•Complete knowledge of all phases of SDLC. Performed End-to-End manual testing including UAT and Post -Prod Testing.

•Good exposure to Agile/Scrum/DevOps methodology and have worked closely with Scrum master, RM, BA, Developers, CM and AppOps team.

•Exposure to application servers like Web Logic/JBOSS, Apache and Tomcat Webservers and Unix commands.

•Experience in Backend Automation using Soap UI, Rest Client, Postman and creating Jenkins Jobs.

•Experience in latest technologies GIT/AWS/Cloud Front.

•Experience in Continuous Integration and Continuous Deployment (CI/CD) environments.

•Used Blade Logic for deployments and used Jenkins to auto-schedule nightly runs.

•Experience in Performance Testing using Load Runner/Ajax TruClient/Vu-Gen Scripting/Performance Center.

•Experience in Frontend Automation Testing using HP QTP/UFT for developing, maintaining & executing test/automation scripts. Documenting & reporting bugs using HP QC/ALM, qTest and JIRA.

•Key person in interviewing new candidates, onboarding right candidates and mentoring/leading the team.

•Trained juniors and manual team members to maintain Scripting standards.

KEY TECHNICAL SKILLS

Manual testing, ST, UAT and Leading Projects and offshore team members. Agile and waterfall experience. Tools used thru out the career are Soap UI 5.2.1, Jenkins, GIT, AWS/Cloud Front, API Gateway, Rally, Jira, HP (Quality Center, QTP 11, UFT 12.0/12.51, Load Runner, Ajax TruClient), ALM/JIRA/qTest.

PROFESSIONAL EXPERIENCE

Johnson & Johnson, Raritan-NJ (Contractor:2019– present)

Validation Lead:

●Learned and implemented Pharma protocols and GxP processes in a very short time.

●As a validation lead participated in Daily Scrum Calls to provide ST and UAT testing status.

●Tested and executed tests following Standard Operating Procedures (SOPs), ensuring compliance with 21 CFR Part 11 regulations.

●Worked on many different projects like Qlik, EtQ Instinct Release 1, 2 and 3,NC 2.0, Upgrade 2020c and 2022. Worked on MDD CAPA, MDD Audit, Complaints and NC modules.

●Proactively participated in PI planning meetings, Sprint planning sessions, Backlog grooming sessions, Risk Assessment sessions, Retrospective sessions to stay up to date on any changes coming and for future road map.

●As an onsite lead, provided meeting updates to the offshore team members and geared team accordingly to achieve the iteration/sprint goals in timely manner.

●Worked closely with Scrum Master, Product Owners, Business Owners, Module leads, TQ and Tech team to understand and fill the requirement gaps. Achieved critical deadlines and turned over high-quality product.

●Done technical reviews of Functional, Nonfunctional/Data verification before sharing with TQ (Technical Qualifier) and BO to prevent script errors and to minimize duplicate efforts.

●Helped offshore team by doing Dry runs in lower environments during time crunch.

●Leading UAT Cycle. Supported and Shadowed unexperienced UAT Testers during UAT formal executions to avoid any tester errors.

●Helped team during approval processes of test cases and documents.

●Maintained ST and UAT trackers, supported TS (Technical Staff) by updating ST protocol, UAT protocol and Trace matrix documents.

Bank of America, Hopewell-NJ (Contractor:2018– 2019)

Sr Analyst/Test Lead:

Team Member of WMTQA (Wealth Management Team)

Portfolio: Client Financials.

Applications: Account Maintenance, Relationship UI and Client Profile UI, Sub-Householding.

Project Description and Responsibilities:

Account Maintenance UI: This project is to introduce new feature to the AMUI where the client has ability to add Visa CARD HOLDER and Visa Authorized Signer to the accounts.

Relationship/CP UI: FA should have ability to add “STEP” relationships. RUI will display 5 new Relationships types in the add and edit widgets. These relationships will also be displayed on the family section of CP.

Sub-Householding for RUI: FA’s need the flexibility to create sub household groups using either clients or accounts. They can add members from the household members list for the client in context or from the outside of the household.

Worked on multiple projects, leading high visibility project and managing offshore teams.

●Worked in agile environment as a QA sign off personnel.

●Attended daily standup calls, User story grooming sessions, defect triage calls and reporting status to manager.

●Worked closely with product owners, business, BA and developers to fill the requirement gaps.

●Worked on Test Cases for defined user stories and supporting testing in PL environments

●Participated in PPV- post prod validation.

●Followed company standards and delivering the high-quality product.

Resources: Rally, HP ALM and Data X tool.

VONAGE, Holmdel-NJ (Employee:2008– 2017)

Roles and Project Responsibilities as below. (Worked on many different Projects in 9 years at Vonage.)

DevOps QA/Back End Automation Developer:

Worked on Projects such as Amazon Chime Integration Project (to replace BIBA conferencing), DID Management, SSU-self sign up, Monthly tax updates, AVS updates, Homer, Bart, Payment processor.

●DevOps model -worked with scrum master and developers on complex multitasking testing and developing automated suites and responsible as QA sign off personal in the team. Attended daily scrum stand up meetings.

●Developed Soap suites by automating the Web-Services API Calls for all above projects/applications to ensure it worked for Dev, QA, Pre-Prod and Production environments and supported testing needs for new features.

●Worked on AWS integrated projects with complex test scenarios having critical weekly deployments.

●Used SQL queries to extract and verify data needed for testing functionalities.

●Created Jenkins job and scheduled nightly runs in Production. Modified the Jenkins console reports by adding log parser plugin to display only failures and truncate unnecessary lines.

●Used Blade Logic to deploy the updates in all environments. Used GIT repository and GIT GUI to commit changes to master branch.

●Installed AVS updates on all hosts in all environments and developed Automated test suite for AVS Experian.

●Worked on manual testing for monthly EZTax updates, Homer, Bart, payment processor, Invoices by testing in database and verifying in logs.

Resources: Soap UI, GIT, Rest Client, Jenkins, Blade Logic, Toad, My SQL.

Automation Test Developer:

Automated Subscribe/Ecommerce Desktop Application. Developed Sanity Test Automation for all applications in all environments and provided reports to CM before 9 AM so that developers and testers were aware of downtime and CM can work on any environmental failures. Maintained Ops-Tools - Dashboard for QA Automation Test Results.

●Involved in the design phase and helped developed BPT framework, by integrating the new BPT framework leveraging the existing frameworks and assuring reusability of the components.

●Developed, maintained and executed a variety of automated test suites that executed over a certain timeframe and ultimately provided complete coverage over a wide variety of business scenarios. The automated tests were written using QTP/UFT and are data-driven.

●Used SQL queries to extract and verify data needed for testing functionalities.

●Experience in Descriptive programing to minimize use of object repository and have robust automated scripts.

●Extensively used Descriptive programming in developing the Hybrid Framework for Automation.

●Scheduled nightly runs via batch files and worked extensively on making sure they run smoothly.

●Created automated script to generate fake/test MACID’s and Test Accounts for Manual Team or to support UAT.

●Proactively implemented new Ideas and strategies to establish automation standards and bring visibility for automation efforts and to gain trust of other teams outside of QA. Trained Juniors to follow these standards.

●Developed a Reusable Keyword Functional Library and a Main driver script to call the Reusable Functions.

●Developed data driven functions using excel files to perform the same test with multiple sets of data in QTP/UFT

●Was given an opportunity to Interview and hire Automation test engineers.

Resources: HP QC/ALM/UFT 12.0/12.50/12.51, UFT, Jira.

Manual Test Engineer:

Responsible for Manual testing high priority applications like Vonage.com Redesign, Basic Talk, Vonage World, Customer Care App, Online Web Account, E-commerce Subscribe, Retail Subscribe, MOLA (mobile online account), VVV, SSU.

●Worked on Manual testing for all above applications to achieve quality product in production.

●Implemented all phases of SDLC by reviewing BRD, giving estimates, developing test plans, testing, defect tracking, participating in UAT and post-prod testing.

●Worked on Point Releases for Prod issues or projects like Hurricane relief plans and turned over high-quality build meeting critical deadlines.

●Performed complete E2E testing by doing subscribe, checking in OLA, CCA-customer care application- making sure account is activated, order is processed, device is provisioned, payment is complete, and all levels of emails

●are generated for customers and agents.

●Created MACID’s and accounts in Pre-Prod Environment to support UAT. Created test accounts in Prod Env’s.

●Created Remedy tickets and worked with Aps Ops and NOC team for any production issues.

●Worked with Release Management managers to provide Estimates and finalized the deadlines.

●Identified discrepancies within user interface, requirements, functional design document and collaborated with developers and system analysts to remediate them.

●Developed and implemented test plans and test cases using the design documentation and functional specifications provided by the business analysts.

●Identified and assessed the severity of the defects, updated defect tracking logs in HP QC/ALM/JIRA and worked with the developer to ensure that all defects were resolved. Provided server logs to developers for defects logged.

●Worked with third party vendor Nuance for Vonage Visual Voicemail (VVV).

●Performed functional testing on negative and positive scenarios.

●Worked on over 500 DB changes by installing and testing them from QA to Production environments.

Sr. Performance Test Engineer:

Worked on Projects like Subscribe/Ecommerce-Desktop/COLA/MOLA/CCA/Vonage.com/DB Migration to performance test these applications prior to Launch in production.

●Worked extensively on setting up the Performance test window with RM. Achieved critical deadlines as was the last testing phase prior to release the product in production with short testing window of 2-3 days.

●Designed Test plans and worked with stakeholders to discuss the strategy and risks involved.

●Identified business case scenarios for load testing and prepared effort and estimation plan

●Designed Performance test scripts in Virtual User Generator and created test scenarios in Load Runner/Performance Center to execute load and Stress Tests with multiple users.

●Monitored server resources to find the bottlenecks in CPU utilizations, Memory usages.

●Enhance virtual user scripts by writing custom functions and inserted various transactions with parameterization and dynamic data correlation.

●Created and executed scenarios in Load Runner controller to analyze system performance in Load Runner

Analyzer under load.

Developed Scripts using the HTTP/HTML, AJAX, Web services protocols in Virtual User Generator and involved in documentation of various performance testing processes.

Used rendezvous concept of Load Runner to generate peak load onto the server thereby stressing it and measuring its performance.

Worked on ramping up the load to find the threshold point to determine load capability.

●Worked on Load testing the applications in Pre-production environment before launch of new

applications/builds in production.

●Performed load testing in Production environment and created up to 500 test accounts/data in production to achieve the goal.

●Upload the test scenarios and test cases and scripts to HP ALM 11.0 and execute the same.

●Proactively came up with Plan B or work around in case of critical situation and was accepted by Manager.

●Provided executive level dashboards for trending and opportunity analysis.

●Provided diagnostic reports for field level management of performance and identified bottlenecks in processing

●Worked with third party Nuance and performed load testing on their production servers.

Resources: HP QC/ALM, Load Runner- Ajax TruClient, VuGen Scripting, Performance Center, Jmeter.

Appreciation/Award:

Received KCA (Key Contributor Award) and Appreciation for Projects like Vonage.com redesign, Vonage World and for being Automation Key Person.

EDUCATION

Electronics and Telecommunication Engineering (1995 – Pune, India).

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