Data Entry Customer Service

DANIELA SOSA

***** ******* **

HOCKLEY, TX *****

Phone: 281-***-****

Email: **************@*****.***

Objective

Seeking a position as a Customer Service Representative, Telemarketer, Data Entry Keyer, File/Office Clerk, Administrative Worker, Employment Interviewers, Receptionist, Telephone Operator or as a Retail Salesperson and Driver Sales. Employment History

Legal Assistant

10/2021-Current Looney Smith and Conrad LLC 918 Austin St Hempstead Tx Assist with legal documents, meeting with clients regarding case, helping Lawyers and other legal professionals prepare for trials or court cases. Their duties include answering phone calls and greeting clients, contributing to fact-checking and compiling case evidence and communicating with court employees to confirm court dates. Recruiter/ Payroll and Timekeeping Clerks

05/2019 – 05/2021 Effex Management Solutions

LLC

1302 Kingwood Dr, Kingwood,

TX

Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks, utilizing Kronos, and TempWorks. Recruiting 30-60 people daily for plant fill per shift. Supervised over 300 employees within the department onsite.

Greeter/CSR, Customer Service Representatives

04/2015 - 07/2018 Interfaith Inc (Temp) 640 10TH ST, HEMPSTEAD, TX Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Scheduled appointments, maintain, and update appointment calendars. Heard and resolved complaints from customers or the public. Filed and maintained records.

Summer Youth Program Specialist

04/2010 - 09/2010 Interfaith Waller, TX

Took applications for youth program for teenagers between ages 16-24. Data entered applications into a database that sent it to be processed for employment. Made copies,scanned paperwork and answered multiple phone lines. Handled child care applications for processing. Helped customers to access basic self-help services through effective use of the resource library. Directed customer to correct location depending on the customer’s individual needs. Understood entire office operations sufficiently to direct customers appropriately.

Data Entry

12/2008 - 04/2010 Weatherford Inc Houston, TX

Operated keyboard or other data entry device to enter data into computer or onto magnetic tape or disk for subsequent entry. Compared data entered with source documents, or re-entered data in verification format on screen to detect errors. Deleted incorrectly entered data, and re-entered correct data. Compiled, sorted, and verified accuracy of data to be entered. Kept records of data entry work completed. Reviewed files, records, and other documents to obtain information to respond to requests. Delivered messages and ran errands. Typed, formatted, proofread and edited correspondences and other documents, from notes or dictating machines, using computers. Prepared meeting agendas, attended meetings, and recorded and transcribed minutes.

Office Clerk

01/2008 - 09/2008 Rilco Manufacturing Houston, TX

Answered telephones, directed calls and took messages. Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities. Completed and mailed bills, contracts, policies, invoices, or checks. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Computed, recorded, and proofread data and other information, such as records or reports. Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer. Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail. Receptionist

08/2006 - 06/2007 Waller High School Waller, TX

Re-directed calls as appropriate and took adequate messages when required. Greeted, assisted and/or directed students, visitors and the general public to correct area. Received, directed and relayed telephone messages and fax messages. Picked up and delivered mail to correct staff. Opened and date stamped all general correspondence. Assisted in the planning and preparation of meetings and conferences. Maintained an adequate inventory of office supplies and monitored use of supplies. Provided word-processing and secretarial support for all office administrative workers.

Education and Training

Completion

Date

Issuing

Institution

Location Degree Received Course of

Study

Waller High

School

Waller,

TX

High School

Diploma

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