Project Manager

Work Authorization: USA- (EAD from E* Visa, Approved I-140), Australian Citizen, Indian OCI

Address: ** ******** ****, ** *****, USA. Currently working remote from Australia.

Mobile: +61-472-***-*** (whatsapp or direct call), skype: live:nkesarwani_1

Email: *****************@*****.***

Find me on LinkedIn

PROFILE

I am a highly qualified and experienced IT/ Business Manager, with 24 years of experience in Project Management, Delivery and Product Development in USA, UK, Australia, Canada and India.

I possess specialised knowledge of Project Management (Prince 2), Program Management, Digital Marketing, Investment/Retail/Personal Banking, Card Payment and Telecommunication domain including Siebel CRM, Kenan, Data Warehouse, O2A, Cloud Azure, CMS and have experience across the full system development lifecycle. Keen learner of Card Payment technology and processes across various online channels.

Specialist expertise in:

Spend Management, Procure to Pay, Concur (SAP)

Investment Banking, Personal Banking, Business Banking, Card Payment processes.

Project Management incl. Prince2, Waterfall and Agile (incl.Kanban, Scrum & Safe 4.5)

Digital Marketing (UNICA, Interact, Salesforce)

Data warehousing / Business Intelligence

Card Product decommission and launch of new products.

EXPERIENCE

National Australia Bank –Contingent Worker Feb 2023 Feb2024

Melbourne, Australia with offshore in Bengaluru, India

Senior Project Manager

Project: Managing delivery of multiple squads for NAB in GDW delivery

Domain: Data Warehouse, GDW

Responsibilities:

Managed delivery for 4 squads (offshore/onshore team)

Delivery of CRE, FCS, CCR, Home Mortgage, and other critical compliance features(projects)

Rally Hygiene

Resources/Squad allocation

Managing offshore squads of more than 30 resources across GDW. ROME, Mainframe

Stakeholder engagement of project team located in Australia and New Zealand

Key achievements:

Delivered multiple features(projects) with NPS 7/7

GOLDMAN SACHS –Contingent Worker Dec 2021 to Jan2023

Dallas, Texas, USA (Remote from Melbourne, Australia)

Senior Project Manager

Project: Corporate Credit Card settlement Changes, SNOW Implementation

Domain: Card Payment

Worked in AMEX, SAP (Concur) to implement Corporate Credit Card settlement changes across the globe.

Responsibilities:

Project manage multiple stakeholders to implement complex and critical changes impacting all GS employees

Data Fetch and Analysis for outstanding balance, spent across the geography.

Vendor Management

Procure to Pay (P2P)

Process flow documentation (As-Is and To-Be)

Employee communication

GS Engineering and SAP technical IT development initiatives to support automation of corporate card application process, e-task for reaching out to employees, Global Remittance Utility, Reconciliation automation, setting up new expense process flow.

ServiceNow Implementation across the organization.

Legal and Compliance review of policy changes

Scrum ceremonies- Daily Stand-ups, Sprint Planning, Backlog Refinement, Retrospective and Showcases

APEXONE / OPTEON July 2020 to Dec2021

Phoenix, AZ, USA (Remote)

Senior Project Manager / Scrum Master

Project: Apex is an Appraisal Management Company. My role is to build a new product to be used by property appraisers to provide appraisal report to the lenders (banks)

Domain: Valuation Product Development.

Worked in Apex and Ascent Company along with Opteon Solutions as part of M&A leading to new product development.

Responsibilities:

Product development from scratch on Cloud AWS including brand new UI/UX design, DB setup, Infrastructure setup (new Development, UAT and Production environment), Security, Azure B2C

Working closely with US stakeholders, Certified Appraises, Data Integration with Ascent, PropMix/Profitai, ACI, SFREP, Alamode (WINTOTAL)

Azure DevOps as agile tool

Working with multiple remotely located team across US, Australia, Vietnam, Thailand, Philippines

Privacy Impact Assessment (PIA)

Key achievements:

Build the team from scratch to launch a new product which brought TAT (Turnaround time) for valuation down from 10 days to 2 days

TELSTRA Mar 2020 to June2020 Melbourne, Australia, NY, USA (Remote)

Senior Project Manager /Scrum Master

Project: HR: Careers website migration, Workday system integration, Website Accessibility

Domain: Telecom, Order to Activate, Telstra HR, Networks & IT

Responsibilities:

Project Managed Telstra Careers Website lift and shift to cloud azure platform.

AMERICAN EXPRESS / Cognizant Nov 2014 – Nov 2019 New York, USA

Global Program Manager (Product Manager / Project Manager)

Project: Global Travel Card, Global Pre-Paid Cards, IC Migration, Serve Migration

Global Travel Card is a pre-paid card offered by AMEX which allows customers to load money which could be used in any country of travel. Money could be loaded in local currency where a customer is planning to travel.

The pre-paid card acquirer business was sold out to company called InComm in Atlanta while Issuer was retained with AMEX.

Domain: Banking & Financial Services, Product Development, Product Decommission, Card Payment

As a consultant, I was recruited by Amex in NY, USA to manage global implementation of new products launch and decommission in 6 different countries.

Responsibilities:

Lead Platform Migration and Network Integration (both from Acquires and Insurer side)

Project Manage global implementation of products in 6 different countries (Brazil, India, China, Australia, South Africa, USA)

Work with Legal, Compliance, Technology, World Services, Solution Architecture, Sellers, front end application (Express Pass / GAD), FIS, Controllership, Global Communication Office, Risks and Partner Banks to implement the product.

Manage Product Migration from FIS to new SERVE platform.

Customer data fetching for analysis and communication from EDW and FIS

Chair weekly meeting with each country market and also steering meeting with core team including sponsors

Product Adoption – stakeholder management, training of customer representatives, BAU

Project Manage the global implementation and maintain project plan, action log, risk and issue log

Reporting

Manage Budget

Card testing and transaction review to ensure legal and compliance rules are followed.

AEMP54 checklist chasing with more than 30 stakeholders.

Draft customer communication (emails, sms, letters) and chase approvals from Legal and Marketing.

Manage resolution of production issues across all the geographies.

Vendor contract management

Resolve issues and concerns raised by card holders as SME to the product.

Seller partner communications, customer communications via emails, letters

Assist in card testing, training material for the card launchor any changes to product features.

Refund to customers via cheque, electronic transfer (liaising with local banks)

Card reconciliation administration,

Key achievements:

Successfully Implemented $8.5 million project (Product deployment)

TELSTRA Jan 2011 – Nov 2014

Melbourne, Australia

Independent Contractor –Scrum Master (Project Manager) / Program Manager

Project: National Broadband Network (NBN), UNICA Interact, Next Gen Bundles, Customer Satisfaction.

Domain: Telecom, Digital Marketing, CRM, Data warehousing/ Business Intelligence

Managed Telstra NBN program of work for Business Intelligence Centre of Excellence, Agile Delivery.

Responsibilities:

Program Management of NBN and Unica Interact for Business Intelligence / Data Warehouse stream

Managing multiple projects responsible for delivering data from upstream applications to number of MIRA/BICoE data warehouse applications (eg. EDW) and out to downstream applications (eg. Athenian, Interact, TRICS, WDR) and vice versa

Key achievements:

Successfully delivered top 10 CEO priority projects within time and budget.

ANZ BANKING GROUP May 2009 – Jan 2011

Melbourne, Australia

Independent Contractor – Siebel CRM Project Manager/SCRUM MASTER

Project: iKnow R4.1/ R4.3, Financial Planning Leads Referral (FPLR), FPLR SIT, NCLR

Domain: Banking, Siebel CRM, Testing

TELSTRA / ACCENTURE Oct 2006 – May 2009

Melbourne, Australia

Siebel CRM Project Manager/SCRUM MASTER

Project: Customer Care and Billing (CC&B)

Domain: Telecom, Siebel CRM, Billing, Production Support

Sapient Corporation Dec 2005 – Sep 2006

India / Canada

Project Manager

Project: WebXM (IBM), DirectBook (Request for Proposal tool)

Domain: Hospitality Industry, Product Development

Tata Consultancy Services Jun 2001 – Nov 2005

India / UK

Engagement Manager

Project: MERRIL LYNCH (GLOSS), NHS SCOTLAND (GPASS), P&O Nedlloyd (FOCUS3), EMC (EMC NAS)

Domain: Healthcare and Public Sector, Transportation, Investment Banking, Data Storage Devices

Infosys Technologies Jun 2000 – Jun 2001

India

Software Engineer

Project: GOLDMANSACHS FACTRY (GSFACTRY)

Domain: Investment Banking

APPLICATIONS / TECHNOLOGIES WORKED ON

Workday, Cloud Azure, Kentico, Content Management System (CMS), API, JSON, XML, Microsoft Accessibility Insight

Oracle, MS Access, Sybase, SPLUNK, BLOB, CVS, PVCS, Bitbucket, Tableau, Control-M

Data Warehouse (EDW, RDW, TDW, WDR etc), Teradata, SQL Server, PL/SQL, Oracle SQL* Plus, DB2

Cloud AWS, Azure, Dev Ops

Athenian, UNICA, Interact, Siebel CRM, Kenan, Websphere

JIRA, Rally, Microsoft Project, TICR, SNOW, BMC Remedy, SAP Integral, Clarity, ServiceNow

Unix, Mainframe, Dakota, DG/UX, HPUX, LINUX, AIX, SOLARIS, Windows NT, TOAD, WinSCP

Quality Centre, WinRunner, Test Track Pro, Test Director, T-Plan, Exam-Diff-Pro, VT, Silk test, ResultsSpace2

Core Banking - Mainframe (CAP, CTM, Vision+), Epass,

CSG, Rational Clearcase, C#, Perl, AUTOSYS, Delphi, VNC viewer, Developer 2000, Form Builder, TVNT Plus, Power Builder 7, GLOSS Reporter, VU, 4-Test, VSS, IPMS, stonehendge, .Net,,VB, HTML, WebXM,

EDUCATION

Bachelor of Pharmaceutical Sciences, 1996 – 2000

Indian Institute of Technology

Banaras Hindu University, India

Certifications and Training

Cybersecurity for Urban Infrastructure – Massachusetts Institute of Technology- MIT (Sep2023- Feb2024)

Management Essential certificate – Harvard Business School (Jan2023-Apr2023)

CSM – Certified Scrum Master (Certified on 2021-Sep-10, Active through 2023-Sep-10

SAFe4.5 Certified Agilist- Scaled Agile – Exam Passed with 91% in Oct 2017

Social Physics and BIG DATA from Massachusetts Institute of technology (MIT)-Oct2015

Agile Iteration Manager training organized by Telstra and Agile Fundamentals training organized by Accenture. Completed in Mar2011

CSTE (Certified Software Tester) from QAI, USA, passed with 85.5% in March2007

PRINCE2( Project in Controlled Environment) - UK

3 months IT training organized by Infosys Technologies Ltd, Bangalore, India (June00-Aug00).

Diploma in Information Systems Management (DISM), Aptech, Varanasi, India (1999- 2000)

REFERENCES

Available on request.

Contact this candidate