Customer Service Security Guard

LARONA JONES

Fremont, CA 510-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated security professional with extensive experience in ensuring secure environments, optimizing operations, and providing exceptional customer service. Proven track record in security operations, route optimization, and dispatch management, contributing to enhanced operational efficiency and safety. Skilled in effective communication, documentation, and training, with a strong focus on compliance and safety protocols. Committed to maintaining accurate records and fostering a positive experience for customers and colleagues alike.

KEY SKILLS

Security Operations, Customer Service, Documentation, Route Optimization, Navigation Monitoring, Safety Protocols, Dispatch Operations, Traffic Management, Employee Training, Record Keeping, Incident Reporting, Operational Efficiency, Elderly Assistance PROFESSIONAL EXPERIENCE

Security Guard, Allied Universal, San Francisco - Security Guard, May 2017 - Present

● Conducted regular foot patrols around the building, ensuring a secure environment.

● Documented and reported homeless encampments, contributing to public safety.

● Greeted customers and assisted with elevator operations, enhancing customer service.

● Managed building access by locking/unlocking doors and monitoring security systems.

● Assisted with patient check-ins at the hospital, providing a helpful and supportive presence.

● Transported elderly patients to their doctor appointments, ensuring their safety and comfort. Security, Allied Universal, Union City CA, Aug 2020 -2022

● Developed efficient routes for Safeway and Save-Mart drivers, enhancing delivery times.

● Accurately logged start times into the computer system, ensuring precise record-keeping.

● Managed drivers' break schedules to comply with regulations and maintain productivity.

● Monitored navigation and drivers' working hours to ensure compliance with shift availability.

● Enforced safety protocols by monitoring drivers for violations, contributing to a safer work environment.

● Maintained consistent communication with drivers throughout the day, ensuring timely and accurate deliveries.

Security, Global Express Dispatch, Oakland CA, Jan 2020 - Jul 2020

● Effectively managed multiple phone lines to dispatch truck drivers, improving response times.

● Created optimized routes for truck drivers, increasing operational efficiency.

● Logged drivers' times into the system accurately, maintaining up-to-date records.

● Scheduled meal breaks for numerous drivers via the system, ensuring compliance with labor laws.

● Generated invoices for truck drivers, streamlining financial processes.

● Utilized navigation systems to track and evaluate drivers' performance, enhancing overall service quality.

U.S Security, Oakland - Traffic Guard/Parking Guard, Nov 2015- Apr 2017 Traffic Guard/Parking Guard, November 2015 – April 2017 2

● Directed traffic and managed gate operations, improving traffic flow and parking efficiency.

● Engaged with customers by greeting, talking, and smiling, enhancing their experience.

● Maximized available parking spaces for customers, providing efficient parking solutions.

● Conducted security wanding of employees entering and exiting the building, ensuring a secure environment.

● Trained new hires, contributing to their professional development and the company’s success. Security Guard, Cypress Private Security, Oakland, CA, Jul 2017 – Sep 2017

● Completed Daily Activity Reports (DARS), maintaining accurate records of security activities.

● Monitored security cameras and conducted foot patrols of designated areas, ensuring site safety.

● Managed gate operations, including opening and locking gates, to control access.

● Documented and reported incidents by taking pictures and filing reports as needed.

● Assisted AC Transit employees with gate access, ensuring smooth operations. CERTIFICATIONS & LICENSES

Guard Card Certificate in Loss Prevention

Handcuff and Pepper Spray Certification

Loss Prevention Certification

Baton Permit

TWIC (Transportation Worker Identification Credential) Card EDUCATION

A.A. Human Development & Humanities, Ohlone College, Fremont, CA High School Diploma, Guajome Park Academy, San Francisco, CA

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