Administrative Assistant Customer Service
Resume:
CARRIE MOSS
**** **** ******** **** *** Z**
Clarksville Tennessee 37042
**********@*****.***
Objective: To secure a position as an Administrative Assistant specializing in Patient Intake/Care.
PROFESSIONAL EXPERIENCE
JULY 2019-PRESENT
DUTHIE ORTHODONTICS
Administrative Assistant/Scheduling Coordinator
*Manage multi-line phone system
*Customer service: greet patients, mitigate issues, identify and address concerns, execute requests fully and faithfully, follow up on resolutions
*Create new patient charts
*Check insurance claims
*HIPAA compliant
*Monitor and respond to E-mails and text messages
*Maintain a booked schedule for the Doctors and Assistants
*Maintain a personal schedule and meet deadlines
*Patient retention
*CPR certified
*ADA certified and compliant
JUNE 2013-JULY 2019
Aldi
Cashier/floor associate
* Demonstrate fast-paced physical labor abilities while stocking, offloading/organizing.
* Perform a variety of mental and physical tasks throughout a shift, transitioning with ease and efficiency.
* Execute company goals and standards.
* Maintain superior modeling of excellence in customer service and company philosophy.
NOVEMBER 2006-NOVEMBER 2010
JesStyle salon
Receptionist/Secretary:
Maintained client scheduling for salon, averaging 150 appointments weekly.
Maintained an organized and efficient front end area.
Answered phones, attended to stylists and provided technical and moral support.
AUGUST 1998-SEPTEMBER 2006
FIRST NATIONAL BANK OF DRYDEN
Head Teller
Manage all aspects of day-to-day transactions as Head Teller at First National Bank of Dryden:
Authorization to open and close the vault.
Balanced up to 3 million dollars in personal daily transactions.
Routinely operated office equipment including computers, faxes, adding machines.
EDUCATION
CORTLAND JR. SR. HIGH SCHOOL, CORTLAND, NY CLASS OF ’94 ~ REGENTS DIPLOMA: 4.0 GPA
New York State Regents Curriculum with elective study in Law, Psychology, and Business
TOMPKINS CORTLAND COMMUNITY COLLEGE-DRYDEN ~ 1999-2003
Major: Accounting and Business
References and certificates available upon request.
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