Administrative Assistant Customer Relations

Luana E. Brown

**** ******** ******, *** *****, Sharon Hill, PA 19079 215-***-**** *************@*****.***

Summary

Excellent oral communicator having held numerous positions dealing with the public daily. Ability to self-

start and provide superb customer relations. Adept at making others feel relaxed and comfortable in any environment. Offering skills in office support and office equipment.

Education

John Bartram High School, Philadelphia, Pennsylvania.

Philadelphia School of Office Technology, completing the Computer/Secretarial Program within 9 months.

Skills & Abilities

Organization: Expert

Computer: Expert

Customer Relations: Expert

Experience

THE BETTINGER COMPANY

EEOC FEDERAL AGENCY (EQUAL EMPLOYMENT OPPORTUNITY

COMMISSION) MARCH 2023 – MAY 2024

Responsible for front desk duties at the Philadelphia District office. Answering questions to provide customers with adequate information regarding a case or providing proper documentation with assisting customers with filing an inquiry with the EEOC.

PENN MEDICINE AUGUST 2022 – OCTOBER 2022

Assisted patients in locating a physician using Salesforce and gathering more information regarding physicians for patients. Answered telephones at a Call Center Attendant capacity. Responsible for transferring patients to the appointment line.

CAREERS USA SCHOOL DISTRICT OF PHILADELPHIA

SEPTEMBER 2001 – APRIL 2022

Responsible for providing parents, guardians and/or caretakers with information regarding the Flat Rate Program, which involves transportation services for students. Responsible for notifying parents, guardians, and/or caretakers of school bus schedules. Using Outlook to communicate with individuals requesting information regarding the Flat Rate Program.

THE BETTINGER COMPANY

CITY OF PHILADELPHIA SEPTEMBER 2020 – JUNE 2021

Worked for the PHMC (Public Health Management Corporation) as a Temp Enrollment Specialist. Responsible for checking and forwarding voicemails received. Responsible for answering questions from families and case managers requesting enrollment into Access Centers and/or any questions regarding Access Center Service.

UNITED WAY OF SOUTHERN PA JANUARY 2020 – MARCH 2020

Responsible for administrative assistant duties. Assisted with filing and organizing over 5,000 emails. Responsible for reorganizing filing system with the Director.

NATIONAL WORKFORCE OPPORTUNITY NETWORK (NWON)

PWRT SERVICES OCTOBER 2019 – DECEMBER 2019

Preformed Receptionist duties. Responsible for data entry using Excel platform. Used Microsoft Outlook regarding communications. Responsible for inputting patient information and scanning claim information.

MANPOWER WOODSTOCK MUTUAL HOMES, INC DECEMBER 2018-

OCTOBER 2019

Preformed Administrative Assistant duties. Collected monies owed for rent from residents. Communicated with others using Microsoft Outlook.

SANTANDER BANK DECEMBER 2018 – OCTOBER 2019

Preformed Administrative Assistant duties. Managed databases, such as Unifi, which is used in checking addresses and other information regarding properties. Researched homeowners credit using Equifax. Verified homeowners’ insurance information was correct.

RANDSTAD MAY 2018 – AUGUST 2018

EDUCATIONAL COMMISSION FOR FOREIGN MEDICAL GRADUATES FILE CLERK

FRANCIS CAUFFMAN RECEPTIONIST

PIERCE COLLEGE ADMINISTRATIVE ASSISTANT

STATE FARM OFFICE ASSISTANT

Responsible for the management of confidential file retention. Answered inquiries regarding general employment and benefits. Responsible for scheduling appointments and managing the Director’s calendar.

KELLY SERVICES FEBRUARY 2017 – NOVEMBER 2017

NORTH X NORTHWEST APARTMENTS ADMINISTRATIVE ASSISTANT

PHILADELPHIA SCHOOL DISTRICT SECRETARY

Greeted staff, parents, guardians and/or caregivers. Provided front line support for fast paced office environment. Used Microsoft Office when completing tasks.

UNIQUE ADVANTAGE (UA) STAFFING APRIL 2012 – JULY 2015

CONTRACTUAL ADMINISTRATIVE ASSISTANT

WHARTON SCHOOL ZELL REAL ESTATE CENTER RECEPTIONIST

HOUSING & CONFERENCE SERVICES ADMINISTRATIVE ASSISTANT

REAL ESTATE & PROGRAMS ADMINISTRATIVE ASSISTANT

SPECIAL EVENTS & PROGRAMS ADMINISTRATIVE ASSISTANT

PHILADELPHIA HOUSING DEVELOPMENT CORPORATION (PHDC) JANUARY 1995 – 2011

BASIC SYSTEM REPAIR PROGRAM SERVICE REPRESENTATIVE II

REAL ESTATE DEPARTMENT SERVICE REPRESENTATIVE I

Responsible for maintaining and updating clients’ applications and reviewing accurate status of applications. Scheduled appointments for prospective clients for Basic System Repair Program/Weatherization Program. Prepared subcontractor agreements, purchase orders, and changed orders when needed. Typed and prepared submittal forms.

References Available Upon Request

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