Support Manager Service Center

John A. Morales

*** ******* ***** **. 314-***-**** ******@*****.***

EDUCATION

· Associates of Science in Aviation-1989

Linn State Technical College-Linn, MO.

Experience

PERSONAL SABBATICAL BALLWIN,MO. APRIL 2020 – PRESENT

· Off work due to medical reasons.

AIRCRAFT PRODUCT SUPPORT MANAGER GULFSTREAM-CAHOKIA, IL.

SEPT. 2017 – APRIL 2020

· Direct and coordinate all aspects of a hangar support function to ensure timely and cost-effective

fulfillment of delivery schedules and optimum safety and quality standards.

· Support areas include Avionics, Paint, Interior and Maintenance.

· Manage support area efforts to develop and maintain milestone schedules of multiple projects through

utilization of available resources and proper staffing.

· Develop new methods and procedures and implement corrective action plans to ensure delivery of

aircraft on schedule; reduce man-hours and material costs; identify and eliminate waste.

· Maintain effective relationships and integrative activities with other departments on all pertinent

Service Center matters; ensure two-way information exchange, between internal and external

customers, with respect to problems, schedule deviations, and quality variances.

· Ensure root causes of problems are defined and permanent corrective action is implemented.

· Ensure that department personnel are informed and trained on product line systems and procedures,

roles and responsibilities.

· Prepare reports, forecasts, charts, and historical data as required for all aspects of all product lines.

· Develop and monitor area training requirements.

· Review, adjust, and approve all product line proposals, and WCR’s.

· Plan and control department budget performance.

· Demonstrate creativity, foresight, and mature business ethics in solving financial problems.

· Make decisions that have an impact on business needs and budget targets.

· Coordinate with the material department to ensure timely delivery of parts and materials.

· Provide information to internal and external customers, as needed, to include quoting, renderings, and

manpower allocation, and billing disputes.

· Promote safety and good housekeeping standards and monitor repair station compliance.

· Perform administrative and personnel functions as required.

· Able to read blueprints, design drawings, and basic understanding of Service Center equipment.

· Thorough knowledge of QC policies, procedures and all related technical.

·

SUPERVISOR JET AVIATION-CAHOKIA, IL. MAY 2008 – SEPT 2017

· Supervisor of the Sheet Metal Shop & CNC machines for completion.

· Responsible for the up 100 directs, oversights of all technicians assigned to that department.

· Responsible for the review of all Work Orders, baseline bids and yearly budgets.

· Working on daily continuous improvements throughout the shop and company.

· Invoking a can-do attitude within the team while supporting external customers as well as internal

customers.

· Evaluating all Bid Specifications and provides hours to Planning for customer c

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