Customer Service Quality Control
Resume:
C
Sampson
Chacon
chaconsam******@gm
ail.com
Fort Wayne, IN 46818
SUMMARY
Hardworking Manual Lathe Machinist with dedication to work completion. Immediately identifies calibration issues before production impact. Pleasant employee offering high skills level and attention to detail.
Versatile cnc operates wide range of machines quickly and accurately. Performance-driven and skilled in bonding and finishing pieces. Maintains highest level of safety and cleanliness in and around production and assembly areas.
Hardworking CNC professional experienced in different machines and production environments. Reliable in completely quality work according to tight specifications and following good safety practices. Offers great attention to detail and readiness to tackle and solve diverse problems impacting work results.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
SKILLS
Work Area Oversight
Facility Cleaning
Defect Identification
Machine Alignment
Heavy Machinery Operation
Product Testing
Quality Control
Quality Assurance
Safety Compliance
Raw Materials Handling
Issue Reporting
Production Planning
Work Order Interpretation
Machine Calibration
Written and Verbal Communication
Safety Procedures
Computer Skills
Setting up Machines
Effective Customer Communication
Customized Tools
Loading Materials
Boring Operations
Precision Measuring
Hand and Power Tools
Quality Controls
EXPERIENCE
CNC Machine Operator
Fort Wayne, IN
Dana incorporated / Feb 2022 to Current
Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
Achieved safety, quality, and performance standards to meet production schedules. Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
Kept parts within close tolerances of design standards to maintain optimal quality. Verified settings by measuring positions, first-run parts and sample works with micrometers, calipers or other measuring instruments. Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
Changed out aging tools, fixtures and offsets.
Performed regular preventive maintenance tasks on CNC machinery. Loaded and unloaded machines to prevent expensive equipment issues. Loaded raw materials into production equipment according to job orders while maintaining proper inventory levels.
Performed minor maintenance such as cleaning and lubricating machines. Monitored machine operation to detect malfunctions or out-of-tolerance machining. Monitored and adjusted processes or equipment to improve quality and productivity. Shop Manager
Fort Wayne, IN
3M Auto and collision / Aug 2016 to Oct 2021
Monitored staff performance and provided feedback and guidance as necessary. Resolved customer complaints promptly and professionally. Supervised daily operations by establishing procedures and monitoring team performance.
Developed and implemented procedures for the efficient operation of the shop. Maintained high standards of customer service throughout the store. Connected with customers to provide assistance and collect feedback to optimize operations.
Managed daily operations including opening and closing procedures, cash handling and banking activities.
Guided team to consistently achieve daily, weekly and monthly production goals. Oversaw the recruitment, training and development of new staff members. Job Site Supervisor
Harlan, IN
Sweetwater Restoration/ Nov 2016 to Feb 2018
Managed multiple projects simultaneously while meeting deadlines. Analyzed job specifications to determine appropriate construction methods. Monitored job progress and addressed any issues that arose in a timely manner. Administered disciplinary action when appropriate due to violations of company policy or unsafe practices on-site.
Coordinated with other supervisors to resolve conflicts between trades or contractors. Developed and implemented safety policies and procedures to ensure the protection of workers, equipment, and materials.
Verified material quantities and monitored material usage throughout the project. Created schedules for crews based on available resources such as labor, materials, equipment.
Conducted daily site inspections for quality assurance purposes. Assisted in recruiting new staff members when additional help was required for specific jobs.
Inspected completed work for accuracy prior to sign off from customer. Prepared weekly reports detailing work completed, upcoming tasks, cost estimates, and delays encountered during the week.
Provided direction to laborers and subcontractors as needed to complete assigned tasks efficiently.
Shop Manager
New Haven, IN
Custom truck detailing / Feb 2005 to Feb 2016
Monitored staff performance and provided feedback and guidance as necessary. Resolved customer complaints promptly and professionally. Supervised daily operations by establishing procedures and monitoring team performance.
Developed and implemented procedures for the efficient operation of the shop. Managed daily operations including opening and closing procedures, cash handling and banking activities.
Guided team to consistently achieve daily, weekly and monthly production goals. Oversaw the recruitment, training and development of new staff members. Built and maintained sound business relationships with vendors and suppliers. Conducted regular stock takes to ensure accurate inventory records. Facilitated prompt resolution of customer problems and complaints. Enforced company policies regarding employee conduct, attendance, dress code. Answered incoming questions via phone and email discussing advertised pricing and inventory.
Scheduled staff shifts according to business needs. EDUCATION AND TRAINING
High School Diploma
Elmhurst High School Jun 2005
Fort Wayne, IN
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