Customer Service Sales Team

Karem Salinas

Leesburg, VA • ********.*.**@*****.*** • 240-***-****

SKILLS AND QUALIFICATIONS

Strong mathematical, analytical, critical-thinking, and problem-solving skills.

Experience with strategy.

Ability to plan, prioritize and organize effectively and work independently under pressure deadlines and work collaboratively.

A high degree of accuracy, attention to detail and follows processes.

A leader as I made my students excel in Math as well as my sales team.

Strong decision making skills.

Proficient in Math.

Proficient with Python Programming Language.

Proficient with Microsoft Office suite and Prezi.

Extended experience with marketing.

Knowledge in maintaining system database.

Contributed to the development and modification of procedures such as teaching method.

Intervened in case of shortcomings and ensured that service basics were adhered to by all teachers.

Knowledge of Safety Management System(SMS).

Knowledge of ground operations, airport procedures and processes.

Knowledge of daily flight briefings.

Knowledge of station related processes.

Experience steering, monitoring and troubleshooting.

Knowledge to monitor catering, VDB/DBC, SOKO processes.

Excellent and thorough teacher.

Intervened in case of shortcomings, I taught the teacher Math to ensure all teachers were at the same level of comprehension in Math.

Took over for teachers because I am good in Math.

Oral and written communication skills. Experience with creative and technical writing.

Excellent customer service skills.

Fluent in English and Spanish. Knowledge of German.

I am good at what I do and can work anywhere.

PROFESSIONAL EXPERIENCE

Mathnasium, Potomac, MD January 2021 - January 2022

Math Teacher

Taught Math 1st grade through 12th grade.

Taught Math 1st year and 2nd year of college.

Taught the Mathnasium Method.

Checked homework and graded tests.

Taught online and in person.

Steered and monitored my students.

Took over for teachers because I am good in Math.

Customer service skills, students and parents were always confident coming to my classes.

Contributed to the development and modification of procedures such as teaching method.

Intervened in case of shortcomings such as when a parent complained about his child not performing well in Math which meant not getting enough tutoring in Math, I taught the teacher Math to ensure that all teachers were at the same level and comprehension of Math to ensure that service basics were adhered by all teachers. An informal way of training a teacher.

Maintained system database such as backups, data import/export operations and upkeep.

Performed the technical aspect of training activities by making sure teachers were up-to-date with the systems used for teaching and teachers knew the latest software for scheduling students and performed the logistic aspect of training activities such as systems were maintained and made sure we always had the latest software.

Worked with spreadsheets, pivot tables, formulas and managed data in excel every day.

Experience with technical writing.

Would take over an additional task when it was required.

Excellent and thorough teacher.

Weichert Realtors, Potomac, MD September 2001 – December 2016

Real Estate Consultant

Sold residential real estate in the state of Maryland.

Performed my own market research and analysis. I studied, researched the market and created my own market research and analysis which consisted of formulas and graphs in excel. The formulas and graphs are about areas that sell the most, future property values, market activity of the target area, macroeconomic and microeconomic activity of the USA economy and another country, my sales, a graph that showed clients that I got 50% of clients through word of mouth and another graph showed clients that I got 50% of my clients through marketing because of my knowledge and performance, investment viability, etc. My own market research and analysis is for clients to make an intelligent decision when they buy, sell or invest.

My client bought and sold a property at a decent price by providing and using my own market research and analysis to make an intelligent decision.

Negotiated sales, revised sales contract.

Used strategy to perform sales, did marketing all to obtain clients.

Sales were high, focused on the Hispanic market.

Used prezi and powerpoint to do presentations to obtain clients. My presentation included my own market research and analysis (that I created) which was made of formulas and graphs in excel. My market research and analysis consisted of formulas and graphs. There were graphs showing areas that sell the most, future property values, market activity of the target area, macroeconomic and microeconomic activity of the USA economy and another country, my sales, a graph that showed clients that I got 50% of clients through word of mouth and another graph showed clients that I got 50% of my clients through marketing as a result of my knowledge and performance, investment viability of a property, etc. My presentation also included my resume, comparative market analysis (cma) a weichert marketing tool, marketing activity, achievements, etc.

50 percent of my clients were through word of mouth (clients would come back to me because I got the best price for their property and made sure clients were disclosed the actual state of the property) because of my knowledge and experience.

Learned and performed marketing to obtain clients (and also through word of mouth), to retain clients and to sell properties.

Prepared marketing plan by doing a research of area and international markets by using my own market research and analysis, all the graphs and formulas, check macro and microeconomic activity of the market to find what area to target, when to do a marketing campaign such as a participate in a business conference stand, all seasons and holiday campaigns, participate in interviews with major key people in the real estate industry, where they discuss investments and market performance and the interview would be part of the news in a business newspaper, magazine, tv, platforms, etc.; type of marketing magazine and/or newspaper, platforms, etc.; how to market it by doing research to find out the most used marketing tools be it newspaper, magazine, platforms, conferences; what area to market, local and global areas where macroeconomic and microeconomic figures are good; who will participate in the campaign such as the top agents; quantity of mailing or delivery based in sales performance; when to do it, do it all seasons; results. Researched area and international markets, use my own market research and analysis, all the graphs and formulas, check macro and microeconomic activity to develop and implement marketing campaign and activity.

Developed marketing campaign by planning, researching, writing, updating, reviewing, coordinating the campaign i.e. all seasons would place ad with my photo, company name, telephone number, email, achievement and experience in magazine and/or newspaper, church bulletin; placed ad about property for sale or open house in the newspaper or magazine specially in Easter, all the seasons, Christmas, the open house will have food and pens, and my experience.

Implemented marketing campaign. Consulted a public relations firm to assist in the tools to use for a more effective campaign and performed my own research to which tools to use for best exposure such as constantly updated website with market information and agent accomplishments, used the best magazine and newspaper for ads, used the best platforms for more market exposure such facebook, twitter now X, instagram.

Developed marketing activity such as created and provided my own market research and analysis, global and local market (I studied, researched the market and created my own market research and analysis which was made of formulas and graphs in excel. The formulas and graphs are about areas that sell the most, future property values, market activity of the target area, macroeconomic and microeconomic activity of the USA economy and another country, my sales, a graph that showed clients that I got 50% of clients through word of mouth and another graph showed clients that I got 50% of my clients through marketing because of my knowledge and performance, investment viability, etc. ), had my own website with information of my experience, achievements, acknowledged clients did my own market research and analysis (created with my own formulas and graphs in excel) to inform clients so they make an intelligent decision, sales, market information, performance, etc. In the website clients could search for a property, pick one and contact me about it or for a viewing. Also created my own facebook ad with same information as website and would post comments about my property sales, information about my own market research and analysis (graphs and formulas), market performance, other information of market, properties, achievements, etc. On twitter would post comments with the same information in facebook, etc. Also used the company s established marketing tools such as cold calls, go door-to -door, mail calendars, mail or door-to-door to present my own market research and analysis and comparative market analysis (cma), cma is a company tool of marketing, open houses, used their software to search for properties such as properties for sale, sold properties, withdrawn properties to present to clients, etc. I included my own market research and analysis in all the marketing tools, except for their software to search properties and cma.

Implemented marketing activities by planning, researching, writing, updating, reviewing, coordinating cold calls, go door-to -door, mail calendars, mail or door-to-door to present my own market research and analysis (an activity of the market created with my own formula and graphs in excel), cma and presentation, open houses (presented my own market research and analysis and cma at the open house, both were included in my presentation as well at the open house. My presentation was in prezi or powerpoint), update website, facebook would create and update ad and posts, twitter would create and update posts, etc. In every marketing activity I included my own market research and analysis, cma and my presentation. All marketing was presented to clients. The development and implementation of marketing activity is all to support the global sales and local sales strategy in accordance with agreed marketing strategies and guidelines.

Experience with how to plan and implement (implement by planning, writing, updating, reviewing, coordinating) local events such as open houses (in open houses I would bring my presentation in a notebook, food, pens, etc.) or participate with a business conference about planning and development in real estate in the local market and global market to learn and increase profits, showcase sales, achievements, services (I would show my own presentation) to increase market exposure to increase sales goal, or participate with a community by donating money for a project or cause to increase market exposure and increase sales or participate with schools meetings by donating food, etc. to increase market exposure and increase sales.

Knowledge of how to plan and implement (implement by planning, writing, updating, reviewing, coordinating) local communications in cooperation with local markets to support the company s sales target group. To plan I would use my own market research and analysis graphs, I would research and analyze my market area, gather data, perform statistics with the data, create a formula, do a statistical graph, do a graph for future value of property and to implemented I would use the graphs and statistical data in medium ads with my name, photo, experience, some market information and place an ad in the local newspaper or magazine, I would also place small sales ads of properties for sale, open house ads in the local newspaper or magazine. I would print and distribute the graphs (including my own market research and analysis) among my team members once a week to communicate market areas to target, all to support the company s sales target. Planned initiatives for the team members of my group (i.e. there were meetings once a week, agent must attend group meeting, agent had to be up-to-date on the market value of properties and market transactions, up-to-date on applications to use to research and analyze data such as Microsoft suite, excel, and knowledge of my market research and analysis, knowledge of target areas, knowledge of legal terms and how to negotiate sales, up-to-date on real estate legal classes and on their license, etc.). Implemented initiatives (i.e. if they were top sales agents they would gain recognition by their names appearing on a wall at the office or top agent would get recognition by weichert president in company trip, or top agent would be included in company ad in the newspaper or mentioned in the company website; market exposure by appearing in a magazine article or newspaper article or the company would pay for one month marketing, higher sales commission, etc.) for the team members of my group.

Contributed on the input of a marketing tool (inform of features of a new marketing software, information to put on website, recommended new software such as Prezi to do presentations, recommended the use of Zillow, etc.) and recommended the use of platform (facebook, twitter now X, instagram, etc.) and can coordinate the company’s local input for central tools and platforms to achieve sales.

Managed and controlled local marketing budget. Reported local marketing budget to the company and also kept it for my own records.

Team leader of my sales group, monitor and assess performance of my team member.

Steered, monitored and troubleshooted my team member.

Worked with spreadsheets, formulas, charts, maintained and managed data in excel every day.

Experience with creative writing.

Learned customer service skills.

EDUCATION

University of Maryland – College Park College Park, MD 1998

B.A. in Economics, Mathematics Minor.

PROGRAMMING LANGUAGE

Python Programming Language, Harvard University - edX In progress 2024

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