Customer Service Front Desk

JAYDEN GALLOWAY

Denton, TX 940-***-****

www.linkedin.com/in/jaydengalloway *********@*****.***

PROFESSIONAL PROFILE

Experienced professional in administrational duties, managing client services, providing outstanding customer service, and building great and lasting customer and team relationships. Equipped with many years of versatile experience in different fields, strongest in office and customer service areas.

CORE COMPETENCIES

Leadership Adaptable Committed Quick-Thinking Strong Communicator Attentive to Detail Collaborative Goal-Oriented TECHNICAL SKILLS

Customer Service Microsoft Word Excel PowerPoint Outlook Google Workspace Word-Processing Applications Graphic Design Experience

LANGUAGES

Fluent in verbal/written English and Spanish

EDUCATION

Bachelor of Arts in Political Science

Minor in Spanish

University of North Texas, Denton, TX Graduation: May 2020 HONORS & AWARDS

College of Liberal Arts and Special Sciences Dean’s List, Spring 2019 RELEVANT COURSEWORK

Spanish for Law Enforcement Course (Span 3510), Spanish for Social Work (Span 4950) WORK EXPERIENCE

The Catch Restaurant Nov. 2021–Apr. 2023

Shift Leader Lewisville, TX

● Provided direct supervision over employees during shifts, coordinated shifts and weekly employee schedules. Made phone calls to employees to meet their designated availability and weekly hour requirements

● Oversaw restaurant operations in a fast paced environment; maintained organization and cleanliness of the store, assigned work duties to associates on shifts in order to provide excellent customer service

● Performed regular opening and closing duties of the restaurant such as restocking items, prepping ingredients, cleaning guest and work floor areas, and cashier balancing

● Worked in various positions as needed, as in order-taking, cooking, and expediting orders so as to meet customer satisfaction (approx 200-300 per shift)

Top Tier Catering July 2020-Nov. 2021

Caterer/Server/Bar Attendant Dallas, TX

● Prepped food and party stations for private parties and events - ranging in guest size from small (approx. 10-50 guests) to large (approx 500-900 guests)

● Worked in teams, often leading them (approx. 5-10 workers) to perform various shift duties, such as but not limited to: serving guests food/drinks, bartending, bussing, scullery, barback, etc.

● Arrived at catering shop hours before event kick-off to load food and equipment unto van and transport to location; once there, would unload and assign equipment to stations, set team assignments, set up party decorations, alcohol stations, trash receptacles, etc., that would be broken down and transported back at events end COMFORT INN HOTEL May 2020– Aug. 2020

Front Desk/Night Auditor Denton, TX

● Checked guests in and out of hotel (approx. 10 per shift) during night shift, reserved stays in person and through phone, handled cash and credit card machines

● Performed night audit, organized and maintained overall aesthetic appearance of front desk, lobby, and dining areas

● Delivered superior customer service and sincere hospitality to guests to ensure customer comfort and satisfaction POHL RECREATION CENTER Aug. 2019– May. 2020

Front Desk/Student Assistant Denton, TX

● Demonstrated flexibility by maintaining 3 separate stations such as admitting students into recreation center, checking out sports equipment, and supervising gym areas

● Delivered superior customer service to guests to ensure excellent customer satisfaction

● Managed Member Services Center by handling cash, conducting transactions regarding gym services and selling memberships to guests

UNT FACILITIES DEPARTMENT Feb. 2018 – May 2019

Front Desk/Student Assistant Denton, TX

● Entered data into computer software systems (excel) regarding various work orders for the campus

● Greeted workers in friendly and courteous manner when answering and making phone calls

● Carried out tasks for supervisors, made schedules, and sent out emails to clients LEADERSHIP, CAMPUS & COMMUNITY INVOLVEMENT

Campus Organizer/Volunteer, Texas Freedom Network Aug. 2019 -May 2020

● Member of an advocacy-based organization with aims of building political power of the young and disadvantaged. Member/Volunteer, UNT Emerald Eagle Scholar Aug. 2016 –May 2020

● Member of scholarship program for UNT students that encourages mentorship, community involvement, and continuing education

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