Customer Service Data Entry

Olivia Ferguson 770-***-****

************@*****.***

EXPERIENCE

SECO / Southeast Consolidators,— Logistics Associate May 2023 - PRESENT

-Obtained appointments, arrivals and departures by date and times for all shipments & entered tracking information into SECO’s AS400 system

-Supported the logistics team in daily operations, including vendor commutation and data entry.

Convoy, — Customer Experience Specialist

December 2021 - April 2023

- Managed inbound calls and resolved transportation related issues

-Assisted clients with shipment tracking, providing information on delivery statuses

-Provided accurate & efficient responses to customer inquiries & resolve issues in a timely manner

-Documented customer interactions and resolutions in TMS Ms. Travis Learning Center, —Teacher’s Assistant

May 2018 - April 2020

-Assisted students with homework assignments and provided academic support as needed

-Engaged students with creative & educational activities such as arts & crafts, science experiments & group games

EDUCATION

Langston Hughes High School, — High School Diploma May 2020

Valdosta State University,— Health Science

August 2020 - November 2021.

Southern New,— Business Admin - Sports Management January 2024 - Present

SKILLS

Strong communication skills

Excellent Customer Service

Skills

Knowledge of transportation

regulations

AS400, TMS, CRM systems

Knowledge of restaurant

operations

With a diverse background in transportation & customer service, I am confident in my ability to provide exceptional support to your customers and contribute to the success of your team. In my previous role as a customer service representative at Convoy, I gained valuable experience in handling inquiries, resolving issues, and providing support to passengers. Whether assisting with booking reservations, tracking shipments, or addressing service disruptions, I consistently delivered prompt and professional assistance, earning praise from both customers and colleagues. Additionally, my experience in the food service industry has equipped me with strong communication skills, attention to detail, and a commitment to delivering outstanding hospitality. As a former server, I understand the importance of providing personalized service and ensuring customer satisfaction in every interaction. I am particularly drawn to the customer service position at Convoy because of your commitment to excellence and dedication to providing top-notch service to your clients. I am eager to bring my skills and enthusiasm to your team and contribute to the continued success of your organization. Thank you for considering my application. I am excited about the opportunity to contribute to your team. I look forward to the possibility of discussing how my background, skills, and experiences align with the needs of your company.

Sincerely,

Olivia Ferguson

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