Customer Service Data Entry
Resume:
LaToya Jordan
St. Louis, Mo.***21
***********@*****.***
Summary
I am a team player who likes to work hard and learns quickly. I have over a decade of customer service experience and I’m looking to join a team that needs a fast-paced, multi-tasker like me. My skill set includes the following:
●Customer Service
●Types 40 wpm
●Cashier
●Telephone/Call Specialist
●Data Entry
●Managerial Experience
●Cleaning/housekeeping
Computer Skills
●Advanced user of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Access.
●Advanced database user including specialty databases designed for customer service call centers.
●Internet savvy & adept at social media including Facebook & Twitter
Work Experience
DHL Global Mail, Mail Sorter/Lead, May 2015-March 2018
. Sorted Mail inside a Warehouse All night long, Changing Bags, Printing Labels, Placing labels on bags, Switching up on Frames throwing Mail. Lead duties were to watch over 20-50 employees making sure they are labeling their bags correctly, Making sure they were throwing 60 pieces of mail within 3minutes.
Schnucks Markets, Cashier/ U-Scan Attendant May 2018- October 2018
.Cashier rang up Customers Orders U-Scan station making sure Customers were ringing up their orders without stealing
.
TVS Supply Chain Solutions, October 2018- December 2018
.Equipment Operations Worked inside a Warehouse for GM, Making car parts Headliners putting together visors, lights, microphones etc.
Patriot Temp Service, Housekeeper, June 2013- April 2018
●Clean Peabody Opera House & Scott Trade Center after events
Wal-Mart, Cashier, Nov. 2011-Jan. 2013
●Rang Up Customer Orders
●Price Checked Items
●Handled money
●Customer Service
●Handled complaints
●Oversaw balancing of drawers
●Cleaned Register Area
Arby’s, Crew Member, July 2008- Oct. 2011
●Took Customer Orders
●Cashier
●Back Line Cook
●Cleaned the restaurant
●Stocked Food
●Customer Service
Dealer Warranty Services, Warranty Specialist, Nov. 2006-June 2008
●Gave vehicle warranty quotes over the phone
●Handled Customer complaints
●Took payments over the phone using all major credit cards & checking accounts
●Handled Inbound & Outbound Calls
●Data Entry
Macy’s Call Center, Customer Service Representative, March 2004 -Oct. 2006
●Handled Inbound & Outbound Calls
●Took Payments over the phone with all major Credit Cards & checking accounts
●Completed balance transfers for customers
●Customer Service
●Handled customer complaints
●Cancelled customer cards
●Data entry
LaToya Jordan 5620 Cote Brilliante 1st Floor
St. Louis, MO 63112
***********@*****.***
Work Experience Continued
GC Services, Collection Supervisor, Aug. 2001-Feb. 2004
●Listened to employee’s calls
●Instructed employees in proper call techniques
●Handled Inbound & Outbound Calls
●Cancelled Phone Services
●Collected payments for phone bills
●Data Entry
AmeriCall Group, Customer Service Representative, June 1999- April 2001
●Handled Inbound & Outbound Calls
●Dealt with customer complaints
●Provided customer service via telephone for several different companies that contracted with AmeriCall like Citi Bank, Providian, Express Scripts and more
●Data Entry
Contact this candidate