Quality Assurance Transportation Security
Resume:
Deepa Iyengar
Springfield, VA *****
**********@*****.***
CAREER OBJECTIVE:
Result driven IT professional with solid experience in the Government contracting space, managing projects with strong leadership and decision-making abilities seeking a challenging role to apply my comprehensive skill set in a professional environment that places a high value on team success.
PROFESSIONAL EXPERIENCE:
Target Corporation 6/23-11/23
(LanceSoft, Inc), Remote
Quality Assurance Specialist
Ensured adherence to company standards and processes for SCORM (Sharable Content Object Reference Model)-compliant E-learning on Elucidat.
Managed multiple quality assurance requests of varying size, complexity, and timeline simultaneously.
Worked closely and collaborated with Minneapolis and India team members to assess progress, dependencies, critical errors etc.
Tested training courseware on Workday’s Learning Management Systems (LMS) against documented quality and brand standards.
Performed fully-blown QA, such as, content review, functionality, accessibility, user experience and usability testing while also checking for correct spelling and grammar, ensuring consistent application of design choices.
Worked on Elucidat to ensure accessibility compliancy (e.g., Alt texts, color contrast, heading order).
Documented findings from quality assurance reviews in a clear, actionable manner.
Troubleshot errors and determined root causes of technical issues.
Provided content edits and remediation suggestions.
Completed quality assurance process within designated service level agreements and timelines.
HearUSA, Franconia, VA 2/20-9/22
Coordinator
Provided process improvement strategies and ensure that clinic performance and deliverables are meeting or exceeding required quality standards.
Worked within a team environment with other members of the center staff and developed a workstream to achieve budget goals established by Regional and Corporate management personnel.
Contributed to meeting or exceeding center budget through effective marketing strategies, building client relations, and schedule management.
Managed clinic schedule to ensure efficient and expedient patient care for current and potential clients.
Managed, and updated client charts. Maintained accuracy of all client information in TCM (Transitional Care Management).
Maintained detailed and accurate records of payments and, bank deposits, and all other end of day processes and reports. Assisted in financing applications and processing financing.
Trivision, Chantilly, VA 5/17-8/17
Project Manager
Managed all project phases from initiation to delivery including: initiation, planning, execution, reporting and delivery.
Managed project administration, tasks, schedules, and documentation. Kept team members and internal partners up to date on the status of digital projects.
Innovatively directed and organized photo and video shoots.
Supervised staff through production phases and directed the majority of staff to improve the over performance of the team.
Developed and edited digital media by Adobe product suite for delivery.
Managed communications with commercial and government clients and acted as a liaison to ensure awareness of project milestones and deliverables across project teams.
Provided Quality Assurance and process improvement strategies and analyzed requirements to ensure that project performance and deliverables are meeting or exceeding required quality standards.
Delivered successful productions within budget, on schedule and surpassed corporate goals.
Department of Homeland Security – 1/15-8/15
Transportation Security Administration (SE Solutions Inc.), Pentagon City, VA
Senior IT Consultant
Provided project management support by managing the schedule from pre-planning phase to the testing phase. Leading the communication effort across the project team and matrix.
Organized, lead, and facilitated meetings with stakeholders to effectively/efficiently gather and analyze requirements, streamline processes, improve access to information, and define business and technical needs
Identified and managed project issues and risk types and levels.
Provided design mockups using Visio application and benchmark analyses to provide quality baselines.
Analyzed project data on ongoing basis to produce the required documentations and reports.
Developed/designed workflows and processes to eliminate bottlenecks to improve productivity, decision making, and utilization of assets and resources.
Developed/designed projects deliverables such as communication plan, Configuration management plan and QRG (Quick reference guide) requirement specification document, integration proposal, meeting minutes and weekly activity reports.
Provided Quality Assurance support; performed User Acceptance testing against SuccessFactors Online Learning System.
Department of Homeland Security – Customs and Border Protection
(A Harold and Associates, LLC, Adayana, Inc), Washington, D.C. 11/10-9/12, 1/13/-7/13
Quality Assurance Specialist
Established and ensured compliance with internal and applicable industry standards and processes for ISD (Instructional Design) methodology, Section 508, and SCORM (Sharable Content Object Reference Model).
Tested and edited training courseware and ensured adherence to standards; edited documentation to include corrections of grammar, spelling, and punctuation errors.
Performed QA work extensively on LMS (learning management system) and VLC (virtual learning center) in Alpha, Beta, and Final stages of development.
Helped create and edit courseware on the LMS.
Appointed as the Point of Contact on multiple occasions during the absence of the manager.
Developed and maintained standards and checklists for WBT (Web-Based Training), ILT (Instructor-Led Training), Storyboard review, Info bytes review, and all other documentation.
Developed, and implemented the QA process: Developed QA work flows, QA review request form, QA LOE tool, and Review reporting sheet.
Performed fully-blown QA, including content review, on WBTs, ILTs, Storyboards, Infobytes, and ensured Section 508 compliancy (e.g., Alt texts, D-links).
Performed QA on graphics content such as captivate, graphics, and flash files.
Assisted ISDs on several occasions; involved in the design phase, reworded/rewrote documents and created PowerPoint/Pdf slides and content within the slides.
Appointed as the Graphics backup person; created graphics using Photoshop and delivered it to client to meet strict deadlines.
Helped create and develop designs for CD covers.
Streamlined the Archiving process by adding meta-data to close to a thousand images.
Worked in the editing room; performed quality check for all in-house audio recordings for movie files.
Interviewed candidates for Testing and Quality Assurance positions.
Coached new Hires on the QA process and tasks.
Edited/developed all other documentation such as, marketing brochures, memorandums, agendas, meeting minutes, fliers, etc.
Department of Justice (Intellidyne, LLC), Washington, D.C 07/08-03/10
Quality Assurance Department
Applied best practices for requirements gathering, tracking and verification/validation activities.
Developed, modified, implemented, and maintained QA processes, procedures, plans, audits, reports, and measures.
Collected and analyzed QA and CM metrics.
Conducted and Performed peer reviews and work product reviews of deliverables.
Created a new and improvised Peer Review Template and created Change Control Process (CCP) requests for internal Review Board (IRB) approval.
Performed and participated in QA Audits.
Provided QA/Capability Maturity Model Level (CMMI) knowledge to get the CM Processes and Procedures to be compliant with CMMI Level 2 and progress towards Level 3.
Contributed as a QA representative in internal Review Board (IRB) Meetings.
Participated in User Acceptance Test and Release Readiness Reviews for software production deployments.
Managed project schedules using Microsoft Project.
Coordinated and scheduled QA activities with the Program Manager.
Frequently used Power point, Excel, Access, Visio, and Word to create effective presentations for Clients.
Tested the application from development phase to user-acceptance testing phase to production phase in the client environment.
Entered tracked and closed bugs; managed a database that included bug-fix reports as well as software change requests.
IT SKILLS:
Software Applications: Adobe Photoshop, Adobe Premier Pro, Visio, Microsoft Project.
Microsoft Office suite: Word, Excel, PowerPoint, Project, Visio.
EDUCATION:
B.S. in Computer Science, George Mason University, Fairfax, VA, USA
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