Customer Service Data Entry

CYNTHIA DAVIS-POLLINGER

*** ******** **., ********, ** 83335

Home 209-***-****

**********@*******.***

*****.*********@*****.***

To obtain a challenging position to fully utilize my experience in customer service, data entry, financial skills while providing a great customer experience.

EXPERIENCE

September 09, 2019 – March 7, 2024

PHARMACY RESOLUTION SPECIALIST-EVERISE

Customer care representative providing outstanding customer service while acting as a primary point of contact for customers regarding products and services related to clients program. Member escalation team, research medical inquiries, resolve customer escalations. Pharmacy helpdesk, assist providers with prior authorizations, formulary and medication inquires. Continually build relationships, resolve issues and increase overall trust and satisfaction with member.

September 1, 1999 – May 31, 2003 & July 17, 2017 – July 17, 2018

ACCOUNTING CLERK AND ADMIN ASSISTANT – VALLEY BALANCING

Duties include accounts receivable, data entry, filing, bank reconciliation, invoicing, bill of lading, purchasing and inventory control.

June 1, 2003 – August 24, 2014

CUSTOMER SERVICE REPERSENTATIVE AND INTERNAL AUDITOR – AT& T MOBILITY

Duties include assisting customers with routine request, questions and concerns through research and resolution. Research products, services, and bill and installation/repair inquiries. Ensure that customers receive the best service possible while processing requests and concerns. Bill re rates, feature and product sales. Audit and analyze adjustments to ensure they have been appropriately applied, providing feedback when applicable.

EDUCATION

ACCOUNTING I & II, BUSINESS ADMINISTRATION, MODESTO JR. COLLEGE

TAX PREPARER, H & R BLOCK TAX PREPARER SCHOOL

SKILLS

Microsoft Office including Word, Excel, PowerPoint, and Outlook

Independent project work

Multi-tasking & Time-Management Skills.

Ability to keyboard and ten-key

Over 15 years customer relations

Organizational skills

Communications skills

CERTIFICATIONS

Franklin Covey Enhanced Skills Program – Listening Emphatically for Understanding

Bonded Licensed Tax Preparer (1990) (PTIN:1266993 EFIN: 823205 CTEC: A007925)

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