Customer Service Representative

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Willing to take on any task to support team and help business succeed. Results-oriented Customer account associate holds high level of professionalism and courtesy at all times. Manages high-volume of inbound and outbound customer calls to assist callers with various issues. Communicative individual with track record of over-crossing sales quotas. Interpersonal skills

Data entry proficiency

Task prioritization

Attention to detail

Time management

Inbound Call Management

Empathy and understanding

Industry awareness

Adaptability and flexibility

Active listening

Goal-oriented mindset

Product knowledge

Problem-solving abilities

Customer service orientation

Client Relationship

Management

VXI Global Holdings

Bachelor of Business Administration Officer / Member BSN

Active Member

High School (Humanities and Social Sciences )

Customer Service Representative

Major: Financial Management

Youth Service Philippines

Finished One Semester SY 2020-2021

Rover Scouts of the Philippines

Liceria & Co.

Supported assigned accounts and assisted with execution of financial activities through final payments. Resolved client inquiries and concerns promptly and professionally. Participated in weekly meetings to discuss ongoing projects, challenges, and opportunities for improvement.

Supported onboarding process for new clients, including setting up accounts and providing necessary documentation.

Enhanced customer satisfaction by resolving account issues promptly and professionally. Documented all call information according to standard operating policies and procedures. Managed a high volume of inbound calls, maintaining composure under pressure and providing exceptional service.

Provided personalized support to clients, addressing their unique needs and preferences May 2023 - Jan 2024

PROFESSIONAL SUMMARY

602-***-**** / ******************@*****.*** / 62 E. Bridgeport pkwy. Gilbert, AZ 85295 PATRICK JOHN D. CABRERA

PROFESSIONAL EXPERIENCE

EDUCATION EXTRACURRICULAR ACTIVITIES

KEY COMPETENCIES

Finished Half a Semester SY 2021-2022

Saint Mary’s College of Tagum

Saint Mary’s College of Tagum

University of Mindanao Tagum College

Contact this candidate